WaterPark Guest Services Agent

Massanutten Resort; Hopkins Spring (VA); On-site; USD 15,000 - 21,000; Full time

Job summary

Massanutten Resort in McGaheysville, VA is seeking a WaterPark Guest Services Agent for the seasonal team. You will greet guests, assist with check-in, manage wristbands, and provide information about the WaterPark and resort amenities.

You will handle retail and admissions purchases using Siriusware POS, answer incoming calls, and help ensure guest needs are met promptly. Must be friendly, with strong communication and multitasking abilities; at least 16 years old.

Qualifications

• Must be at least 16
• Ability to multi-task
• Ability to communicate effectively with guests of all ages

Responsibilities

• Greet guests in a timely manner
• Assist guests in learning about WaterPark and resort amenities
• Answering incoming calls to the WaterPark and directing them to the proper location
• Process purchases of retail and admissions through Siriusware Point of Sale
• Reconcile cash drawer and the end of shift
• Other duties as assigned by management

Skills

Customer service

Communication

Multitasking

Guest relations

Tools

Siriusware POS

Job description

Massanutten Resort
McGaheysville, VA 22840, USA

Description

Job Summary

WaterPark Guest Services Agents are the first friendly faces guests see when they enter Massanutten WaterPark. They are responsible for assisting guests with check-in process and providing the correct wristband for admission. Must also provide excellent customer service while assisting with retail sales and admissions, answering incoming calls, and providing information about the WaterPark. Knowledge of and adherence to Massanutten Waterpark’s company core values and mission statement are vitals keys to success in this position. Will also be responsible for offering assistance to the needs and requests of all guests and ensure guest needs are met in a timely and efficient manner. Must conduct self in a friendly and attentive manner during all guest encounters. Prior experience in working with the public is preferred and excellent communication skills are a must.

Required

• Must be at least 16
• Ability to multi-task
• Ability to communicate effectively with guests of all ages

Preferred

Job-Type: Seasonal

Typical Schedule

Days:

• Varies, including weekends, holidays required as needed

Hours:

• Varies, including evenings

Compensation

• Pay: $12.77/Hour

Core Responsibilities

• Greet guests in a timely manner
• Assist guests in learning about WaterPark and resort amenities
• Answering incoming calls to the WaterPark and directing them to the proper location
• Process purchases of retail and admissions through Siriusware Point of Sale
• Reconcile cash drawer and the end of shift
• Other duties as assigned by management

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.