Call Center Representative

Zolidco; Houston (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Structured training

Ongoing coaching

Professional growth opportunities

Supportive team environment

Job summary

Zolidco in Houston is seeking a customer-focused Call Center Representative to assist callers, answer questions, and provide information about products and services. You will use strong communication skills to deliver a positive experience and resolve routine inquiries.

We provide comprehensive training and coaching to help you learn procedures, handle calls calmly in a fast-paced environment, and grow with the company through a supportive team culture and opportunities for advancement.

Qualifications

• Clear verbal communication and active listening.
• Patient, professional, and customer-oriented attitude.
• Good problem-solving skills and attention to detail.
• Ability to stay calm and organized in a busy environment.
• Comfortable speaking on the phone and learning new procedures.
• Reliable, adaptable, and a team player.
• Previous call center or customer service experience is beneficial but not required.

Responsibilities

• Handle incoming customer calls and respond to inquiries professionally.
• Provide accurate information about products, services, and current promotions.
• Listen to customer needs and identify appropriate solutions.
• Assist with routine concerns and direct complex issues to the relevant team.
• Maintain a courteous and helpful tone throughout each conversation.
• Record relevant call information accurately according to established procedures.
• Follow service guidelines and work toward customer satisfaction goals.
• Participate in training to improve product knowledge and call-handling skills.

Skills

Verbal communication

Active listening

Patience

Customer-oriented

Problem solving

Attention to detail

Team player

Job description

About Us

Ourmission is to empower brands through strategic marketing and meaningfulcustomer engagement. We pride ourselves on our values of integrity,innovation, and a results-driven mindset.

About the Role

We are looking for a customer-focused and dependable Call Center Representative to assist customers over the phone, answer questions, and provide helpful information about products and services. This opportunity is suited to someone with strong communication skills who enjoys solving problems and delivering a positive customer experience. Training and coaching will be provided to support your success.

Responsibilities

• Handle incoming customer calls and respond to inquiries professionally.
• Provide accurate information about products, services, and current promotions.
• Listen to customer needs and identify appropriate solutions.
• Assist with routine concerns and direct complex issues to the relevant team.
• Maintain a courteous and helpful tone throughout each conversation.
• Record relevant call information accurately according to established procedures.
• Follow service guidelines and work toward customer satisfaction goals.
• Participate in training to improve product knowledge and call-handling skills.

Qualifications

• Strong verbal communication and active listening skills.
• Patient, professional, and customer-oriented attitude.
• Good problem-solving skills and attention to detail.
• Ability to remain calm and organized in a busy environment.
• Comfortable speaking on the phone and learning new procedures.
• Reliable, adaptable, and able to work well with a team.
• Previous call center or customer service experience is beneficial but not required.

What We Offer

• Structured training and ongoing coaching.
• Opportunities to develop telephone communication and customer service skills.
• A supportive and collaborative work environment.
• Opportunities for professional growth and advancement.
• Compensation based on the position and experience.