Call Center Representative

Talent Haven HR; Charlotte (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Training program

Ongoing coaching and feedback

Supportive team environment

Professional development opportunities

Competitive compensation

Job summary

Talent Haven HR in Charlotte, NC is seeking a Call Center Representative to assist customers over the phone, provide accurate information about products and services, and help resolve questions to ensure a positive experience.

Training and ongoing coaching will help you develop telephone communication and problem-solving skills, with a supportive team and opportunities for professional growth.

Qualifications

• Clear verbal communication and active listening.
• Professional telephone manner and courteous attitude.
• Strong problem-solving and interpersonal abilities.
• Ability to stay calm and helpful during challenging conversations.
• Dependability, attention to detail, and willingness to learn.
• Call center or customer service experience is an advantage but not required.

Responsibilities

• Handle incoming and outgoing calls in a professional manner.
• Provide clear information about products, services, and promotional offers.
• Identify customer needs by asking appropriate questions and listening carefully.
• Assist with routine inquiries and guide customers through the next steps.
• Record call details and maintain accurate interaction records.
• Refer complex questions or unresolved concerns to the appropriate team member.
• Follow established call procedures and customer service guidelines.
• Work toward individual and team performance goals while maintaining service quality.

Skills

Verbal communication

Active listening

Customer service

Problem-solving

Interpersonal skills

Calm under pressure

Dependable

Willing to learn

Call center experience

Job description

About the Role

We are seeking a professional and customer-focused Call Center Representative to assist customers over the phone, provide accurate information, and help address questions about products and services. The ideal candidate communicates clearly, listens carefully, and enjoys finding solutions that support a positive customer experience.

Training and ongoing coaching are available to help you develop telephone communication, customer service, and problem-solving skills.

Responsibilities

• Handle incoming and outgoing calls in a professional manner.
• Provide clear information about products, services, and promotional offers.
• Identify customer needs by asking appropriate questions and listening carefully.
• Assist with routine inquiries and guide customers through the next steps.
• Record call details and maintain accurate interaction records.
• Refer complex questions or unresolved concerns to the appropriate team member.
• Follow established call procedures and customer service guidelines.
• Work toward individual and team performance goals while maintaining service quality.

Qualifications

• Clear verbal communication and active listening skills.
• Professional telephone manner and a courteous attitude.
• Strong problem-solving and interpersonal abilities.
• Ability to remain calm and helpful during challenging conversations.
• Dependability, attention to detail, and willingness to learn.
• Previous call center or customer service experience is an advantage but not required.

What We Offer

• Training in call handling and customer service procedures.
• Ongoing coaching and constructive feedback.
• A supportive and collaborative team environment.
• Opportunities to improve communication and problem-solving skills.
• Opportunities for professional development.
• Compensation based on the position and experience.