Call Center Representative

Zolidco; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid training

Professional development

Supportive team environment

Career advancement opportunities

Customer service experience

Competitive compensation

Job summary

Zolidco in Houston seeks a Call Center Representative to handle customer calls, listen to needs, and document interactions accurately. Strong communication and listening skills are essential for success in this role.

The candidate will provide information on products, services, and promotions, assist with routine questions, and escalate complex issues as needed in a fast-paced environment.

Qualifications

• Excellent verbal communication and listening skills.
• Patient and professional approach.
• Strong problem-solving abilities.
• Good organization and attention to detail.
• Ability to remain composed in a fast-paced environment.
• Comfortable working in a phone-based customer service setting.
• Previous call center or customer service experience is a plus.

Responsibilities

• Answer incoming customer calls professionally.
• Listen carefully and identify customer needs.
• Provide information about products, services, and promotions.
• Assist customers with questions and routine concerns.
• Document customer interactions and follow-up requirements.
• Conduct follow-up calls when assigned.
• Escalate complex concerns to the appropriate team member.
• Maintain a courteous and professional tone.
• Follow established customer service procedures.
• Work with team members to support service goals.

Skills

Verbal communication

Listening skills

Patience

Problem-solving

Attention to detail

Composure under pressure

Phone-based customer service

Team collaboration

Education

High school diploma or equivalent

Job description

About Us

Ourmission is to empower brands through strategic marketing and meaningfulcustomer engagement. We pride ourselves on our values of integrity,innovation, and a results-driven mindset.

Position Summary

The Call Center Representative will handle customer calls, listen to customer needs, provide appropriate assistance, and document interactions accurately. Strong communication and listening skills are essential for success in this role.

Responsibilities

• Answer incoming customer calls professionally


• Listen carefully and identify customer needs


• Provide information about products, services, and promotions


• Assist customers with questions and routine concerns


• Document customer interactions and follow-up requirements


• Conduct follow-up calls when assigned


• Escalate complex concerns to the appropriate team member


• Maintain a courteous and professional tone


• Follow established customer service procedures


• Work with team members to support service goals

Qualifications

• High school diploma or equivalent


• Excellent verbal communication and listening skills


• Patient and professional approach


• Strong problem-solving abilities


• Good organization and attention to detail


• Ability to remain composed in a fast-paced environment


• Comfortable working in a phone-based customer service setting


• Previous call center or customer service experience is a plus

Benefits

• Paid training


• Professional development opportunities


• Supportive team environment


• Career advancement opportunities


• Customer service experience


• Competitive compensation