California Remote IT Service Delivery Lead

AdVran Inc.; Anaheim (CA); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Certification reimbursement

Paid time off & holidays

Hybrid/Remote work arrangement

Job summary

AdVran is seeking an IT Service Delivery Manager to lead day-to-day service delivery for a portfolio of managed services clients in Southern California. You will ensure SLA compliance, client satisfaction, and operational excellence while coordinating with infrastructure and security teams.

Open to California residents; remote work must be done from within California. You\'ll own client relationships, conduct service reviews, identify opportunities to expand services, and oversee onboarding

Qualifications

• 5+ years in IT service management, MSP operations, or IT leadership.
• Experience with ITIL frameworks and ticketing systems (ConnectWise, Autotask, or similar).
• Strong client relationship management and communication skills.
• Understanding of managed security services, compliance, and cloud infrastructure.
• ITIL certification preferred.

Responsibilities

• Manage service delivery for assigned client accounts as primary operational contact.
• Monitor SLA performance and drive continuous service quality improvements.
• Coordinate across infrastructure, security, and help desk to resolve escalations.
• Conduct regular service reviews and present operational reports to clients.
• Identify opportunities to expand services and improve client outcomes.
• Oversee onboarding of new clients through the delivery lifecycle.

Skills

IT service management

MSP operations

Client relationship management

Communication skills

Cloud infrastructure understanding

Education

ITIL certification

Tools

ConnectWise

Autotask

Job description

AdVran is seeking an IT Service Delivery Manager to lead day-to-day service delivery for a portfolio of managed services clients in Southern California. You will ensure SLA compliance, client satisfaction, and operational excellence while coordinating with infrastructure and security teams.

Open to California residents; remote work must be done from within California. You\'ll own client relationships, conduct service reviews, identify opportunities to expand services, and oversee onboarding