Remote Managed Services Delivery Lead

Cold Sun Enterprise; United States; À distance; USD 90 000 - 130 000; Plein temps

Résumé du poste

Cold Sun is seeking a Managed Services Delivery Manager to own client relationships, SLA performance, and ongoing delivery across our managed-services portfolio.

In this remote-first, full-time/contract role, you will coordinate releases, manage support backlogs, and drive continuous improvement and renewals across multiple accounts. Strong communication and organizational skills are essential for success.

Qualifications

• 5+ years in delivery or service management.
• Experience with managed-services or support operations.
• Strong organizational and communication skills.

Responsabilités

• Own client relationships and SLA performance.
• Manage release schedules and support backlogs.
• Coordinate resources across multiple accounts.
• Drive continuous improvement and renewals.

Connaissances

Delivery management

Client relationships

SLA management

Release planning

Stakeholder communication

Description du poste

Cold Sun is seeking a Managed Services Delivery Manager to own client relationships, SLA performance, and ongoing delivery across our managed-services portfolio.

In this remote-first, full-time/contract role, you will coordinate releases, manage support backlogs, and drive continuous improvement and renewals across multiple accounts. Strong communication and organizational skills are essential for success.