Onsite Service Delivery Leader

Insight Enterprises; Cupertino (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Insight Enterprises in California is seeking a Service Delivery Manager to lead onsite client delivery at our Newport Beach location. You will drive service reviews, manage risks, and ensure value realization while coordinating with customers, suppliers, and partners.

You will apply ITIL practices, oversee escalation, and drive continual improvement. This role requires matrix‑based collaboration, strong client‑facing skills, and proficiency with Microsoft Office.

Qualifications

• Experience in matrix-style managed services.
• Client-facing experience with ability to win client confidence.
• Proficiency in Microsoft Office and ITIL practices.
• ITIL certification or accreditation.

Responsibilities

• Accountable for client delivery and value realization.
• Lead service reviews and stakeholder cadence calls.
• Manage client risks and financial performance.
• Escalation management as entry and senior point.
• Apply ITIL practices and coordinate contractual changes.
• Mentor teammates to promote career progression.

Skills

Client facing

ITIL

Matrix management

Microsoft Office

Stakeholder management

Education

ITIL Certification (V4)

Tools

Microsoft Office

Job description

Insight Enterprises in California is seeking a Service Delivery Manager to lead onsite client delivery at our Newport Beach location. You will drive service reviews, manage risks, and ensure value realization while coordinating with customers, suppliers, and partners.

You will apply ITIL practices, oversee escalation, and drive continual improvement. This role requires matrix‑based collaboration, strong client‑facing skills, and proficiency with Microsoft Office.