Cake Shop Team Member: Guest Service & Frosting

Nothing Bundt Cakes; Pasadena (CA); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

401(k)

Employee discounts

Job summary

Nothing Bundt Cakes in Pasadena seeks a Guest Service Representative to greet guests, educate on cake options, and upsell accessories. You will process orders at the counter, maintain a clean display, and support cake decoration where needed.

Flexibility to work varied shifts is preferred; franchise policies apply. Prior guest service experience is a plus, and you must be at least 16 years old.

Qualifications

• Applicants must be 16 years of age or older.
• No formal education or work experience is required; previous guest service experience is a plus.

Responsibilities

• Greet walk-in and phone guests with warmth to determine interests and needs, following NbC Sweet Steps of Service.
• Maintain strong product knowledge to explain cake options, pricing and promotions.
• Suggest additional merchandise to complete celebrations (balloons, candles, cards).
• Process guest orders accurately using the point-of-sale system.
• Invite guests to join NbC Email Club and Mobile App for rewards and promotions.
• Keep bakery clean and organized, including sweeping, dusting, and surfaces.
• Replenish retail displays and cake case for strong visuals.
• Assist the Crafter with cake decorations and packaging supplies.
• Adhere to health and safety guidelines and NbC dress code and hygiene.
• Maintain reliable attendance and punctuality; participate in training and cross-training as needed.

Skills

Customer service

Interpersonal skills

Multitasking

Cash handling

Tools

Point-of-sale system

Job description

Nothing Bundt Cakes in Pasadena seeks a Guest Service Representative to greet guests, educate on cake options, and upsell accessories. You will process orders at the counter, maintain a clean display, and support cake decoration where needed.

Flexibility to work varied shifts is preferred; franchise policies apply. Prior guest service experience is a plus, and you must be at least 16 years old.