Cake Froster & Guest Service Specialist (401(k) + Discounts)

Nothing Bundt Cakes; Montebello (CA); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Free uniforms

401(k)

Employee discounts

Job summary

Nothing Bundt Cakes in California is seeking energetic Team Members to join our bakery team. You will learn to frost delicious cakes in four sizes, assist guests with warm, genuine service, handle orders at the counter and online, upsell complementary merchandise, and help create memorable celebrations for every guest.

As a Guest Service Representative and Froster, you will maintain product knowledge, keep displays appealing, follow NbC Sweet Steps, ensure accurate POS transactions, uphold

Responsibilities

• Greets walk-in and phone guests with warmth to determine interests and needs and follows NbC Sweet Steps of Service.
• Maintains product knowledge to educate guests on cake options, pricing, and promotions.
• Suggests additional merchandise to complete celebrations.
• Processes guest orders accurately using the point-of-sale system.
• Encourages guests to join NbC Email Club and App for rewards.
• Maintains clean, organized bakery presentation and hygiene."
• Replenishes merchandise and cake display cases to ensure strong visuals.
• Assists Crafter with decorations and packaging as needed.
• Complies with health, safety, dress code, and NbC policies.
• Maintains reliable attendance and punctuality.
• Participates in onboarding and cross-training across departments.
• Frosts cakes with NbC recipes and ensures productivity.
• Prioritizes pre-orders and frosts walk-in orders accordingly.
• Ensures samples and frosted cakes are available for display and rotations.
• Follows packaging, labeling, and refrigeration standards; maintains logs.
• Manages frosting supplies and notifies when replenishment is needed.
• Evaluates cakes to meet NbC standards and flags issues to management.
• Cleans and restocks workstation and equipment between shifts.
• Maintains attendance and participates in training as needed.

Job description

Nothing Bundt Cakes in California is seeking energetic Team Members to join our bakery team. You will learn to frost delicious cakes in four sizes, assist guests with warm, genuine service, handle orders at the counter and online, upsell complementary merchandise, and help create memorable celebrations for every guest.

As a Guest Service Representative and Froster, you will maintain product knowledge, keep displays appealing, follow NbC Sweet Steps, ensure accurate POS transactions, uphold