Caffè Store Manager - Eataly Caffè Rockefeller Center

Eataly; New York (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Parental Leave

401K Matching

Bonus Program

Free meals

Employee Discounts

Product Training

Referral Bonus

Job summary

The Caffè Manager at Eataly will lead the team to deliver outstanding service in a fast-paced Caffè environment, overseeing BOH and FOH operations and ensuring guest satisfaction.

You will manage labor, costs, inventory, and compliance, while partnering with HR to recruit and train staff and act as a brand ambassador for Eataly in our New York operations. This role requires a strong espresso background and commitment to DOH standards.

Qualifications

• 2+ years of café or quick service management experience.
• Knowledge in coffee and coffee production.
• Excellent communication and team leadership skills.
• Proficiency in Microsoft Office.

Responsibilities

• Oversee daily operations across BOH and FOH.
• Ensure guest service, safety, financial performance, and health standards.
• Lead and develop team; schedule and staffing decisions.
• Engage with staff to foster teamwork and excellence.
• Brand ambassador; collaborate with Director of Operations.
• Assist in various duties to support store operations.

Skills

Café management

Coffee production

Team leadership

Communication skills

Microsoft Office

Job description

Eataly, the world's leading destination for authentic Italian food and beverage experiences, is expanding its Eataly Caffè concept and seeking passionate hospitality professionals for future openings. At Eataly Caffè, we bring the tradition of Italian coffee culture to life through exceptional espresso, outstanding service, and genuine hospitality. Join our growing team and help create memorable guest experiences in a fast-paced, welcoming Caffè environment. If you’re passionate about coffee, food, and hospitality, we’d love to hear from you. Join us at Eataly Caffè!

Eataly, the world's leading destination for authentic Italian food and beverage experiences, is expanding its Eataly Caffè concept and seeking passionate hospitality professionals for future openings. At Eataly Caffè, we bring the tradition of Italian coffee culture to life through exceptional espresso, outstanding service, and genuine hospitality. Join our growing team and help create memorable guest experiences in a fast-paced, welcoming Caffè environment. If you’re passionate about coffee, food, and hospitality, we’d love to hear from you. Join us at Eataly Caffè!

Job Description

The Caffè Manager is responsible for leading the team to meet all business objectives while consistently delivering outstanding service, overseeing all aspects of the Caffè in both back-of-house (BOH) and front-of-house (FOH) operations, as well as customer engagement areas.

• Oversees daily operations to ensure that Eataly Caffè consistently meets standards for guest service, employee practices, financial performance, operational efficiency, and health and safety.
• Engages with Caffè employees in a hands-on capacity to foster teamwork and operational excellence.
• Motivates, inspires, and develops team through setting clear expectations and leading by example
• Fulfills guest needs by actively taking a role in service operations such as barista, cashier, gelato, dining area maintenance, etc.
• Ensures adherence to Food Safety and Quality standards, upholding all Department of Health (DOH) and company regulations.
• Collaborates closely with the Director of Operations Eataly Caffè to develop, implement and monitor standard operating procedures
• Manages labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance.
• Employs a strong analytical approach to business management, utilizing financial reports, product metrics, and local business data.
• Assists in team scheduling to maximize productivity and labor efficiency, making staffing decisions based on anticipated sales volume.
• Actively recruits and trains Caffè team members in collaboration with HR and Talent Acquisition teams.
• Acts as a brand ambassador for Eataly, representing the store to the community and guests
• Performs other duties as assigned

Qualifications

• 2+ years of experience managing a café or quick service operation
• Experience and knowledge in coffee and coffee production
• Excellent communication and team leadership skills
• Outstanding analytical and problem-solving skills
• Proficiency in Microsoft Office

Job Requirements

• Ability to stand, bend, reach and be mobile for up to 4 hours
• Ability to lift up to 20 lbs.
• Ability to operate a commercial espresso machine
• Food Handlers License and Serv-Safe Certification are a plus

Compensation

The annual compensation for this role is $90,000 - $100,000

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!