Espresso & Guest Experience Specialist

Eataly; New York (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Bonus program

Free family meal daily

Discounts at Eataly

Referral bonus program

Job summary

Eataly in New York invites applicants to join the opening of Eataly Caffè as Team Members. You will craft and serve beverages, greet guests, and uphold Eataly’s standards of hospitality and Italian coffee culture across front- and back-of-house areas.

This role emphasizes guest service, accuracy with the POS system, recipe adherence, health and safety compliance, and a flexible schedule including mornings, evenings, and weekends.

Qualifications

• 1+ year barista experience with a manual espresso machine preferred
• Excellent communication and guest service skills
• Ability to follow recipe and comply with DOH/company regulations
• Ability to perform simple mathematical calculations and follow production directions
• Ability to lift up to 50 pounds

Responsibilities

• Provides guests with outstanding service and in-depth knowledge of specialty products
• Greets, guides, and assists guests throughout their experience at Eataly Caffè
• Prepares and serves authentic Italian espresso across multiple counters and beverages
• Collaborates across all sections of the Caffè, front and back of house
• Masters product knowledge and storytelling, explaining allergens and ingredients
• Maintains Caffè standards of hospitality and a professional demeanor
• Keeps the Caffè clean and organized, handles cleaning duties and stock
• Receives and stocks deliveries, notes shortages and damaged items
• Sets up stations and displays, separating allergens
• Operates POS system with cash handling accuracy
• Performs other duties as required

Skills

Barista experience

Guest service skills

Knowledge of coffee/tea

Mathematical calculations

Tools

POS system

Espresso machine

Job description

Eataly in New York invites applicants to join the opening of Eataly Caffè as Team Members. You will craft and serve beverages, greet guests, and uphold Eataly’s standards of hospitality and Italian coffee culture across front- and back-of-house areas.

This role emphasizes guest service, accuracy with the POS system, recipe adherence, health and safety compliance, and a flexible schedule including mornings, evenings, and weekends.