Café Shift Leader: Lead People & Experience

Colectivo Coffee; Madison (WI); Presencial; USD 27.000 - 38.000; Jornada completa

Descripción de la vacante

COLECTIVO COFFEE is seeking a Café Shift Leader in Madison, WI. You will lead the café team to deliver an outstanding guest experience aligned with our mission and values, under the Café Manager’s supervision.

Responsibilities include driving financial results, implementing SOPs, training staff, and ensuring high standards across service, coffee, food, and administrative tasks. Strong leadership and communication are essential for a positive, energetic team environment.

Formación

• College degree in business-related field or 6 months experience in hospitality or supervisory role.
• Availability and flexibility for evenings, weekends and holidays.
• Ability to stand for extended periods and lift up to 50 lbs.

Responsabilidades

• Deliver café’s positive financial results in accordance with budget.
• Develop and maintain a culture of accountability and continuous improvement per SOPs.
• Train and develop co-workers for responsibilities and performance.
• Delegate responsibilities using Café Functional Architecture Model.
• Ensure the café’s coffee, food and admin functions provide remarkable customer experience.
• Maintain a positive, inviting tone for customers and co-workers.
• Perform other duties or projects as assigned.

Conocimientos

Leadership

Customer service

Team supervision

Communication

Educación

College degree in business-related field

Herramientas

POS systems

Descripción del empleo

COLECTIVO COFFEE is seeking a Café Shift Leader in Madison, WI. You will lead the café team to deliver an outstanding guest experience aligned with our mission and values, under the Café Manager’s supervision.

Responsibilities include driving financial results, implementing SOPs, training staff, and ensuring high standards across service, coffee, food, and administrative tasks. Strong leadership and communication are essential for a positive, energetic team environment.