Café Shift Leader — Lead Team & Guest Experience

Colectivo Coffee; Milwaukee (WI); Presencial; USD 24.000 - 34.000; Jornada completa

Descripción de la vacante

Colectivo Coffee is seeking a Café Shift Leader in Milwaukee to guide staff and deliver an outstanding customer experience aligned with our mission. You will supervise shifts, ensure consistency with SOPs, and support the Café Manager in daily operations.

The role requires prior hospitality supervisory experience, strong POS skills, and the ability to work evenings and weekends. Competitive hourly pay includes tips and growth opportunities within a dynamic team.

Formación

• Requires college degree or equivalent hospitality supervisory experience.
• Proficient in POS and computer programs.
• Able to stand for extended periods and lift up to 50 lbs.
• Fluent in English; flexible availability including evenings, weekends, holidays.

Responsabilidades

• Deliver café’s financial results in line with budget.
• Train and develop co-workers to high performance.
• Delegate tasks using Café Functional Architecture Model.
• Ensure exceptional customer experience with products and environment.
• Maintain inviting and positive tone for customers and staff.
• Perform other duties as assigned.

Conocimientos

Customer service aptitude

POS proficiency

Basic math for business

Educación

College degree in business-related field

6 months hospitality supervisory experience

Completed Colectivo Café training programs – Register, SB, 300 level bar certification, New Hire Orientation

Herramientas

POS systems

Computer literacy

Descripción del empleo

Colectivo Coffee is seeking a Café Shift Leader in Milwaukee to guide staff and deliver an outstanding customer experience aligned with our mission. You will supervise shifts, ensure consistency with SOPs, and support the Café Manager in daily operations.

The role requires prior hospitality supervisory experience, strong POS skills, and the ability to work evenings and weekends. Competitive hourly pay includes tips and growth opportunities within a dynamic team.