Cafe Shift Leader

Colectivo Coffee Roasters; Mequon (WI); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

COLECTIVO COFFEE ROASTERS is seeking a Café Shift Leader in Mequon, Wisconsin to supervise daily operations and deliver a remarkable guest experience under the Café Manager. The role requires leadership, training of team members, and ensuring adherence to SOPs and brand standards.

You will lead by example, manage POS and administrative tasks, and help create a welcoming, energetic environment that supports business goals and team development.

Formación

• Degree or equivalent hospitality supervisory experience preferred.
• Strong customer service mindset and communication skills.
• Familiarity with POS systems and basic business math.
• Availability for evenings, weekends, and holidays.

Responsabilidades

• Deliver café’s positive financial results in line with budget.
• Develop and maintain accountability and continuous improvement per SOPs.
• Train and develop co-workers for responsibilities of their jobs.
• Delegate tasks using Café Functional Architecture Model to ensure great customer experience.
• Maintain a positive, inviting tone for customers and co-workers.
• Perform other duties or projects as assigned.

Conocimientos

Leadership

Customer service

POS proficiency

Educación

College degree in business-related field

Descripción del empleo

Cafe Shift Leader

COLECTIVO COFFEE ROASTERS Mequon, Wisconsin, United States

About this position

Description:

COLECTIVO COFFEE JOB DESCRIPTION

Title: Café Shift Leader

Department: Retail

Reports to: Café Manager

Status: Full Time

Exempt: Non-Exempt

POSITION SUMMARY

The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee's Mission and Values, under the supervision of the Café Manager.

SPECIFIC RESPONSIBILITIES

• Deliver café’s positive financial results in accordance to budget.
• Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.
• Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
• Delegate specific responsibilities using Café Functional Architecture Model. Ensures the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo's people, products and environments.
• Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
• Perform other duties or projects as assigned.

Requirements:

EDUCATION/QUALIFICATIONS

• College degree in a business-related field and/or a minimum of 6 months work experience in a hospitality setting and/or a supervisory role.

REQUIREMENTS

• Proficient skill level for POS and computer programs.
• Knowledge of basic mathematics for business usage.
• Availability and flexibility for schedule that includes evenings, weekends and holidays. Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs. Ability to see, read and write in English.
• Completed Colectivo Café training programs – Register, SB, 300 level bar certification, New Hire Orientation.

Wage includes an average tip of $6.00 per hour. Tip amounts are not guaranteed. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service.