Cafe Operations Leader: Grow Teams, Elevate Service

Hard Rock Cafe; Ledyard Center (CT); On-site; USD 70,000 - 100,000; Full time

Job summary

Hard Rock International is seeking an Operations Manager for a high-volume casual-themed, full-service cafe. The role focuses on leading hourly staff to deliver exceptional guest experiences while managing budgets and P&L performance.

You will partner with all departments to uphold brand standards, mentor team members, and drive retail and cafe sales growth within Hard Rock’s vibrant culture.

Qualifications

• 3+ years in an Operations Managerial role with high volume exposure in a casual-themed, full-service restaurant.

Responsibilities

• Demonstrate financial comprehension of the cafe’s budget and P&L.
• Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards.
• Manage labor schedules in line with the cafe’s budget and forecast models.
• Successfully run a department and/or cost center.
• Partner across all departments to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.
• Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe.
• Execute established brand standards within the Rock Shop and grow retail sales through staff and guest interaction.
• Foster an environment of customer service with the guest first in every situation.
• Ensure guest satisfaction meets brand standards as determined by ranking systems.

Skills

Staff leadership

Budget management

P&L understanding

Customer service excellence

Communication skills

Labor scheduling

Problem solving

Job description

Hard Rock International is seeking an Operations Manager for a high-volume casual-themed, full-service cafe. The role focuses on leading hourly staff to deliver exceptional guest experiences while managing budgets and P&L performance.

You will partner with all departments to uphold brand standards, mentor team members, and drive retail and cafe sales growth within Hard Rock’s vibrant culture.