Cafe Operations Manager & Brand Ambassador Coach

Hard Rock Cafe; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Cafe is seeking an experienced Operations Manager to lead a high-volume casual-full service cafe. You will mentor hourly staff into brand ambassadors and manage labor within budget and forecast models to deliver exceptional guest experiences.

You will partner across departments to ensure brand standards are met, drive retail sales, and develop a talented team through structured performance reviews and career path planning. This role requires strong communication and business acumen.

Qualifications

• 3+ years in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant.

Responsibilities

• Demonstrate financial comprehension of the cafe’s budget and P&L.
• Serve as a mentor and coach to develop hourly staff into brand ambassadors and customer service stewards.
• Manage labor schedules in line with the cafe’s budget and forecast models.
• Successfully run a department and/or cost center.
• Partner across all departments to support the team in consistent execution of systems and processes to deliver products and services to brand standards.
• Support senior management in building a highly functional hourly team with a shared vision and values.

Skills

Customer service

Communication

Leadership

Problem solving

Business acumen

Staff development

Job description

Hard Rock Cafe is seeking an experienced Operations Manager to lead a high-volume casual-full service cafe. You will mentor hourly staff into brand ambassadors and manage labor within budget and forecast models to deliver exceptional guest experiences.

You will partner across departments to ensure brand standards are met, drive retail sales, and develop a talented team through structured performance reviews and career path planning. This role requires strong communication and business acumen.