Cafe Operations Manager - Brand & P&L Leadership

Seminole Hard Rock; Honolulu (HI); On-site; USD 75,000 - 110,000; Full time

Job summary

Hard Rock International in Hawaii is seeking an experienced Operations Manager to lead a high-volume casual-themed cafe. You will oversee P&L, staffing, and guest service, ensuring brand standards and profitable operations.

Responsibilities include coaching hourly staff, managing labor budgets, and collaborating across departments to deliver exceptional guest experiences while upholding Hard Rock's learning and development programs.

Qualifications

• 3+ years in an Operations Managerial role in high-volume casual dining.
• Proven ability to manage P&L and labor schedules.
• Strong communication and leadership skills.

Responsibilities

• Demonstrate financial comprehension of cafe budget and P&L.
• Serve as a mentor and coach hourly staff.
• Manage labor schedules aligned with budget.
• Partner across departments to ensure brand standards.
• Drive guest satisfaction and brand ambassador development.
• Support learning and development programs.

Skills

P&L awareness

Staff coaching

Labor budgeting

Guest service

Communication

Problem solving

Job description

Hard Rock International in Hawaii is seeking an experienced Operations Manager to lead a high-volume casual-themed cafe. You will oversee P&L, staffing, and guest service, ensuring brand standards and profitable operations.

Responsibilities include coaching hourly staff, managing labor budgets, and collaborating across departments to deliver exceptional guest experiences while upholding Hard Rock's learning and development programs.