Cafe Operations Manager & Team Leader

Brew Haha; Wilmington (DE); On-site; USD 38,000 - 58,000; Full time

Job summary

Brew Haha in Wilmington, DE is seeking a Cafe Manager to lead daily cafe operations on-site. You will supervise baristas and food service staff, manage opening/closing, schedules, inventory, and cost controls to ensure a consistently excellent guest experience.

The role requires strong customer service, familiarity with POS systems, and the ability to work mornings, evenings, weekends, and holidays as needed. On-site leadership and team coaching are key to success.

Qualifications

• Excellent customer service and communication to engage guests.
• Experience with sales, POS systems, and daily cash handling.
• Previous supervisory role in cafe/restaurant or retail.
• Ability to work on-site in Wilmington, DE including varying shifts.
• Strong organizational skills for scheduling, inventory, and cleanliness.

Responsibilities

• Oversee daily cafe operations and opening/closing procedures.
• Manage staff schedules and supervise baristas and food service team members.
• Monitor inventory levels and coordinate ordering of coffee, food, and supplies.
• Help manage cost controls and track sales performance.
• Support customer service on the floor and resolve guest concerns.
• Train and coach team members; implement promotional activities.
• Collaborate with leadership on operational improvements.

Skills

Customer service

POS systems

Staff supervision

Inventory management

Food safety

Time management

On-site availability

Education

High school diploma

Hospitality/management training

Job description

Brew Haha in Wilmington, DE is seeking a Cafe Manager to lead daily cafe operations on-site. You will supervise baristas and food service staff, manage opening/closing, schedules, inventory, and cost controls to ensure a consistently excellent guest experience.

The role requires strong customer service, familiarity with POS systems, and the ability to work mornings, evenings, weekends, and holidays as needed. On-site leadership and team coaching are key to success.