Cafe Operations Manager — Customer Experience Leader

Hunter Super Techs - TurnPoint; Wilmington (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid Time Off

Cafe discounts

Job summary

Port City Java in Wilmington, NC is seeking a dedicated Cafe Manager to oversee daily operations at the Market St location. You will lead a team of Baristas, ensure excellent customer service, uphold brand standards, and maintain health and safety compliance.

As Cafe Manager, you will schedule staff, manage inventory and expenses, participate in local promotions, and drive strong financial performance for the cafe while delivering an exceptional guest experience.

Qualifications

• Experience managing a cafe or similar food service operation.
• Ability to enforce brand standards and health regulations.
• Proven track record in scheduling and payroll basics.

Responsibilities

• Provide superior customer service and satisfaction daily.
• Maintain cleanliness and food safety compliance.
• Lead and coach Baristas to meet goals.
• Hire, train, and develop cafe staff.
• Prepare weekly schedules and manage payroll paperwork.
• Oversee cash handling and financial reporting.
• Execute local promotions and marketing programs.

Skills

Customer service

Staff management

Food safety

Inventory control

Hiring & training

Job description

Port City Java in Wilmington, NC is seeking a dedicated Cafe Manager to oversee daily operations at the Market St location. You will lead a team of Baristas, ensure excellent customer service, uphold brand standards, and maintain health and safety compliance.

As Cafe Manager, you will schedule staff, manage inventory and expenses, participate in local promotions, and drive strong financial performance for the cafe while delivering an exceptional guest experience.