Cafe Ops Lead & Guest Service Coach

Chobani; Philadelphia (Philadelphia County); On-site; USD 57,000 - 78,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401k Match

Parental Leave

Wellness Resources

Job summary

La Colombe in Philadelphia is seeking an Assistant General Manager to partner with the General Manager, leading daily cafe operations and ensuring guests and team members feel welcome. You will recruit, train, and develop a high-performing barista team, coach on service standards, manage opening/closing, and drive growth while maintaining quality and safety.

This role requires leadership, strong people skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience leading teams in hospitality or retail.
• Strong customer service and communication skills.
• Ability to manage schedules, inventory, and cafe operations.

Responsibilities

• Lead front-of-house operations to deliver exceptional guest experiences.
• Recruit, train, and develop baristas and cafe staff.
• Oversee daily cafe operations, quality, and safety standards.
• Assist in opening/closing procedures and drive business growth.

Skills

Leadership

People skills

Coaching

Coffee knowledge

Multitasking

Scheduling

Job description

La Colombe in Philadelphia is seeking an Assistant General Manager to partner with the General Manager, leading daily cafe operations and ensuring guests and team members feel welcome. You will recruit, train, and develop a high-performing barista team, coach on service standards, manage opening/closing, and drive growth while maintaining quality and safety.

This role requires leadership, strong people skills, and the ability to multitask in a fast-paced environment.