Cafe Operations Lead: Service, SOPs & Promotions

Common Market SE; Frederick (MD); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

Common Market SE in Frederick, MD is seeking a Shift Supervisor to oversee back- and front-of-house opening and closing procedures, manage call-outs, and maintain a clean, organized café environment.

The role emphasizes effective communication, coaching of team members, and adherence to SOPs, health regulations, and drink/smoothie recipes, while partnering with the Prepared Foods Manager to plan promotions and menu ideas.

Qualifications

• High School Diploma or equivalent preferred.
• Minimum 1 year retail experience preferred.
• Minimum 1 year experience with natural foods preferred.
• Supports co-op core values and Code of Conduct.
• Adapts readily to evolving co-op needs or feedback.
• Maintains composure in stressful situations.
• MS Office proficiency; receiving systems experience preferred.

Responsabilités

• Oversees back and front of house opening/closing.
• Handles call-outs and finds shift replacements.
• Maintains a clean, organized, stocked environment.
• Establishes effective communication among team members.
• Plans and executes promotions with the Prepared Foods Manager.
• Establishes Standard Operating Procedures for the Café.
• Ensures SOPs and checklists are followed and accountability enforced.
• Responds positively to customer situations.
• Coaches and motivates team to meet standards.
• Works with managers to develop menu items.
• Tastes products per shift for quality assurance.
• Ensures recipes for drinks and smoothies are followed for consistency.
• Delivers attentive, timely service to customers.
• Leads quarterly meetings with service and kitchen staff.
• Promotes safe work habits and reports hazards.
• Monitors health regulation compliance.
• Builds customer satisfaction with products and services.
• Other duties as assigned.

Connaissances

Customer service

Adaptability

Communication

Team coordination

Problem solving

Formation

High School Diploma or equivalent

1 year retail experience

1 year natural foods experience

Co-op values alignment

Outils

MS Office

Receiving systems

Description du poste

Common Market SE in Frederick, MD is seeking a Shift Supervisor to oversee back- and front-of-house opening and closing procedures, manage call-outs, and maintain a clean, organized café environment.

The role emphasizes effective communication, coaching of team members, and adherence to SOPs, health regulations, and drink/smoothie recipes, while partnering with the Prepared Foods Manager to plan promotions and menu ideas.