Café Manager: Lead People, Profit & Guest Experience

Grand Central Bakery; Seattle (WA); On-site; USD 75,000 - 105,000; Full time

Job summary

Grand Central Bakery seeks a Café Manager to lead a single café, driving exceptional guest experiences and team performance. You will recruit, train, and develop staff, optimize processes, and help maximize sales and profitability in a fast-paced environment.

You will manage schedules, maintain safety and quality standards, and collaborate with leadership to align with MVV and budget goals. A strong focus on customer service and team leadership is essential.

Qualifications

• Must be at least 18 years old.
• Ability to read, write, and speak English required.
• Maintains a valid Food Handler's Card and follows health department regulations.
• 3+ years’ experience managing in a restaurant environment; fast casual experience preferred.
• Knowledge of health department regulations concerning food service.
• Experience coaching, training, and mentoring teams.
• Open Book Management knowledge is a plus.

Responsibilities

• Lives our brand promise and models mission, vision and values daily.
• Coaches staff to deliver exceptional customer service and collects feedback for continuous improvement.
• Maintains warm, welcoming café environments; ensures displays and merchandising meet standards.
• Knowledgeable about all menu items; operates all café stations, even during rushes.
• Contributes to annual café budget and helps meet sales goals and KPIs.
• Controls costs through payroll, waste management, purchasing and inventory.
• Develops staff through coaching, performance evaluations, and succession planning.
• Ensures safety compliance and health regulations are followed.

Skills

Team Management

Drive/Energy

Customer Orientation

Talent Development

Problem Solving

Organizing and Planning

Change Agility

Leadership

Tools

Point of Sale (POS)

HRIS/ATS/Payroll systems

Serrated knife

Job description

Grand Central Bakery seeks a Café Manager to lead a single café, driving exceptional guest experiences and team performance. You will recruit, train, and develop staff, optimize processes, and help maximize sales and profitability in a fast-paced environment.

You will manage schedules, maintain safety and quality standards, and collaborate with leadership to align with MVV and budget goals. A strong focus on customer service and team leadership is essential.