Café Leader: Guest Experience & Team Development

grandcentralbakery; Seattle (WA); On-site; USD 68,000 - 92,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Grand Central Bakery is seeking a Café Manager to lead a single-location operation, guiding staff, driving sales, and delivering an exceptional customer experience aligned with our MVV and sustainability values.

The role emphasizes recruiting, training, budgeting input, and maintaining product quality across sandwich, barista, bread, and pastry stations while coaching teams to deliver consistent service and profitability.

Qualifications

• Must be at least 18 years old.
• Excellent English written and spoken communication.
• Experience coaching, training, and mentoring teams.
• Strong understanding of restaurant/retail service operations.

Responsibilities

• Model the brand promise and ensure staff uphold standards.
• Lead staff recruitment, training, and development to meet KPIs.
• Manage café operations, scheduling, and budget input to support profitability.
• Maintain product quality and knowledge across menu items and stations.
• Foster community connections and provide outstanding customer service.

Skills

English proficiency

Leadership

Customer service

Team coaching

Retail management

Tools

Microsoft Outlook

Excel

Word

Job description

Grand Central Bakery is seeking a Café Manager to lead a single-location operation, guiding staff, driving sales, and delivering an exceptional customer experience aligned with our MVV and sustainability values.

The role emphasizes recruiting, training, budgeting input, and maintaining product quality across sandwich, barista, bread, and pastry stations while coaching teams to deliver consistent service and profitability.