Cafe Leader: Elevate Guest Experience & Team Growth

Ziggi’s Coffee, LLC; Tempe (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Ziggi’s Coffee LLC in Tempe, AZ is seeking a General Manager to lead day-to-day store operations, develop the team, and uphold brand standards. You will set the tone for store culture and ensure an outstanding guest experience, while modeling the service excellence Ziggi’s is known for.

This hands-on leadership role emphasizes coaching, scheduling, inventory control, and food safety compliance, as you monitor performance, review guest feedback, and coach teammates toward growth and consistency.

Qualifications

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership experience

Coffee service

Team development

Labor scheduling

Inventory management

Communication

Positive culture

Job description

Ziggi’s Coffee LLC in Tempe, AZ is seeking a General Manager to lead day-to-day store operations, develop the team, and uphold brand standards. You will set the tone for store culture and ensure an outstanding guest experience, while modeling the service excellence Ziggi’s is known for.

This hands-on leadership role emphasizes coaching, scheduling, inventory control, and food safety compliance, as you monitor performance, review guest feedback, and coach teammates toward growth and consistency.