Cafe General Manager: Lead Elite Coffee Team

Blank Street, Inc.; Cambridge (MA); Presencial; USD 70.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

$70,000 - $80,000 annual salary.

15 days of paid annual leave

Health plan options

Commuter benefits

Parental leave

Bereavement leave

Exclusive access to Regulars program

Regular team outings

Free Blank Street swag

Descripción de la vacante

Blank Street, Inc. in the Boston area is seeking a General Manager to lead daily store operations and coach a hospitality team to deliver exceptional guest service and product quality.

You will own scheduling, inventory, vendor relations, and financial performance while building a welcoming culture, driving growth, and ensuring compliance with local labor laws and company standards. Responsibilities include hands-on leadership behind the bar 50-70% of the time, hiring talent with the People

Formación

• 4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands.
• Full Time availability: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Responsabilidades

• Create a motivating and engaging team culture by consistently celebrating, training, coaching, and mentoring your team.
• Step in to cover scheduling gaps or time off in the store schedule
• Create and publish staff schedules according to state and local labor laws
• Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
• Recruit super star talent in collaboration with the People Team
• Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed
• Ensure coffee accreditations are handled on time for new employees in line with company standards
• Work to maintain the very best team engagement scores
• Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team
• Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
• Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products
• Ensure the safety, cleanliness and presentation of your location in line with company policies
• Maintain operational excellence achieving company standard scores and above via our auditing platform
• Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty
• Be a champion of your store's financial performance and peak business throughput
• Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
• Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve

Conocimientos

Hospitality leadership

Team coaching

Inventory management

Customer service

Interpersonal skills

Decision making

Descripción del empleo

Blank Street, Inc. in the Boston area is seeking a General Manager to lead daily store operations and coach a hospitality team to deliver exceptional guest service and product quality.

You will own scheduling, inventory, vendor relations, and financial performance while building a welcoming culture, driving growth, and ensuring compliance with local labor laws and company standards. Responsibilities include hands-on leadership behind the bar 50-70% of the time, hiring talent with the People