Cafe General Manager: Lead Team, Service & Growth

Blank Street, Inc.; West Hollywood (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Paid sick time

Paid holidays

Parental leave

Regulars program access

Team outings

Free Blank Street swag

Job summary

Blank Street in West Hollywood, CA is seeking a General Manager to lead daily store operations, hire and coach a high-performing team, and uphold hospitality standards. You will plan labor, manage inventory, and drive KPIs while building a culture of accountability and continuous improvement.

As the strategic mind behind the store, you will manage schedules, budgets, and change initiatives on the floor, ensuring exceptional customer experiences and steady growth for the business.

Qualifications

• 4+ years of experience managing and leading single-store operations in high-growth hospitality or consumer brands.
• Experience hiring, developing, and managing hospitality teams.
• Experience managing inventory and supply chain ordering.
• Experience working in a unionized environment is a plus.

Responsibilities

• Uphold hospitality standards and lead team to deliver exceptional service.
• Plan labor, manage inventory, and monitor store KPIs.
• Hire, onboard, and develop Baristas and Shift Leads.
• Build schedules and manage store operations with commercial mindset.
• Know your numbers and translate KPIs into action.
• Roll out new initiatives and manage change in-store.

Skills

People leadership

Operations management

Hospitality experience

Communication

Job description

Blank Street in West Hollywood, CA is seeking a General Manager to lead daily store operations, hire and coach a high-performing team, and uphold hospitality standards. You will plan labor, manage inventory, and drive KPIs while building a culture of accountability and continuous improvement.

As the strategic mind behind the store, you will manage schedules, budgets, and change initiatives on the floor, ensuring exceptional customer experiences and steady growth for the business.