Cafe GM: Lead People, Elevate Coffee & Service

Blank Street, Inc.; Chicago (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Health plan options

Parental leave

Regulars program

Team outings

Free Blank Street swag

Job summary

Blank Street, Inc. in Chicago seeks a General Manager to own daily store operations, train and develop team members, uphold product quality, and maintain high customer experiences while driving efficiency and growth.

You’ll recruit talent with the People Team, manage schedules and timecards, ensure labor law compliance, oversee inventory, vendor relations, and ensure safety and cleanliness. A strong coffee knowledge and leadership in a unionized setting is a plus.

Qualifications

• 4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands.
• Full Time availability: 45 hours per week, 5 days including 2 peak days (weekend)
• $70,000 – $95,000 annual salary in Chicago
• Experience working in a unionized environment is a plus

Responsibilities

• Create a motivating and engaging team culture by training, coaching, and mentoring your team.
• Cover scheduling gaps and time off in the store schedule
• Publish staff schedules according to labor laws
• Review timecards and PTO requests to ensure accurate payroll
• Recruit talent with the People Team
• Oversee training quality and provide feedback to Shift Leads
• Ensure coffee accreditations are handled on time
• Maintain high team engagement scores
• Maintain food and beverage quality standards and consistent recipes
• Own all purchasing, vendor relations, waste management, inventory counts, and compliance of the Inventory Management System
• Lead by example behind the bar 50-70% of the week
• Ensure store safety, cleanliness, and presentation
• Maintain audit scores and improve operations
• Build ties with neighborhood businesses to grow local loyalty
• Drive store financial performance and peak throughput
• Grow store AOV and meet sales goals through initiatives

Skills

Hospitality leadership

Inventory management

Customer service

Coffee knowledge

Decision making

Interpersonal communication

Tools

POS systems

Job description

Blank Street, Inc. in Chicago seeks a General Manager to own daily store operations, train and develop team members, uphold product quality, and maintain high customer experiences while driving efficiency and growth.

You’ll recruit talent with the People Team, manage schedules and timecards, ensure labor law compliance, oversee inventory, vendor relations, and ensure safety and cleanliness. A strong coffee knowledge and leadership in a unionized setting is a plus.