Café Concierge & Digital Banking Guide

Capital One; Frisco (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

Education Assistance and Matching 401k

Paid Parental Leave

Mental Health Support

Back-up Child or Elder Care

Signature Threads line – complimentary

Job summary

Capital One Café Ambassador at Stonebriar Centre in Frisco serves as the face of our mission to change banking for good, bridging digital innovation with human connection.

You’ll move throughout the Café, help guests master mobile tools, and share product value through conversation, not hard selling, while supporting the guest experience.

The role involves hosting community events, promoting financial health, coordinating with-store teams, and maintaining an inclusive, service‑driven environment.

Qualifications

• High School Diploma, GED, or equivalent.
• At least 1 year of retail, sales, or customer service experience.
• 2+ years of banking experience preferred.
• Proficiency in G-Suite preferred.

Responsibilities

• Engage guests in a high-energy cafe environment.
• Share Capital One’s products through conversation, not hard selling.
• Guide customers through the digital ecosystem and mobile tools.
• Host local events to promote financial health.
• Resolve issues while complying with regulations.
• Foster an inclusive, attentive team environment.
• Move across locations to support the guest experience.

Skills

Customer service

Retail experience

Communication skills

Education

High School Diploma / GED

Associate’s degree

Tools

G-Suite

Job description

Capital One Café Ambassador at Stonebriar Centre in Frisco serves as the face of our mission to change banking for good, bridging digital innovation with human connection.

You’ll move throughout the Café, help guests master mobile tools, and share product value through conversation, not hard selling, while supporting the guest experience.

The role involves hosting community events, promoting financial health, coordinating with-store teams, and maintaining an inclusive, service‑driven environment.