Cafe Assistant Store Manager: Lead Team, Service & Ops

Sightglass Coffee Roasters Llc; San Francisco (CA); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid time off

Parental leave

Free coffee at Sightglass cafes

Job summary

Sightglass Coffee Roasters Llc is seeking an Assistant Store Manager to support the Store Manager in delivering exceptional coffee experiences. You will oversee shift flow, delegate tasks, teach staff, and uphold product and service standards across beans, drinks, food, and merchandise.

You will lead by example, manage scheduling, assist in hiring, and maintain inventory and safety procedures. This role emphasizes leadership, teamwork, and a customer-first attitude in a fast-paced cafe

Qualifications

• Enthusiastic desire to work with coffee, food and beverage.
• Ability to function and be efficient within a team.
• Capable of executing multiple tasks at once and remaining composed under stress.
• Possess an exceptional level of customer service and professionalism.
• Maintain an organized and methodical work style.
• Possession of a current ServSafe Food Handler’s card and/or acquire a certificate.
• Must be able to maintain a positive demeanor under stress with both staff and patrons.
• Exercises good time management and approaches all tasks with a sense of urgency.
• Has a logical and methodological approach to problem-solving.
• Maintains excellent attendance and punctuality.
• Is resourceful in challenging situations.
• Demonstrates good leadership skills and is empathetic and supportive when engaging staff.
• Able to communicate clearly, honestly, and promptly.
• Motivated, flexible, and professional at all times.
• Practice good judgment in all situations.
• Must be customer-focused and sets priorities accordingly.

Responsibilities

• Maintains shift flow by delegating tasks and ensuring staff focus on customer support and sales.
• Communicates staff difficulties, triumphs, and feedback to the Store Manager.
• Educates staff and customers on current product offerings including beans, drinks, food, and merchandise.
• Supports team to anticipate needs, ensure smooth operations, and uphold Sightglass standards.
• Adheres to policies including cash handling, product standards, and safety requirements.
• Aids in staffing and scheduling within budget; participates in interviewing.
• Maintains cash drawers, cashier turn-ins and deposits per procedures.
• Conducts monthly inventory as assigned.
• Sets a positive, solution-oriented tone for the team.
• Ensures training and quality standards set by Education team.

Skills

Customer service

Leadership

Communication

Time management

Problem solving

Staff training

Scheduling

Cash handling

Inventory management

Hospitality standards

Mentoring

Teamwork

Education

ServSafe Food Handler

Tools

Point-of-sale systems

Job description

Sightglass Coffee Roasters Llc is seeking an Assistant Store Manager to support the Store Manager in delivering exceptional coffee experiences. You will oversee shift flow, delegate tasks, teach staff, and uphold product and service standards across beans, drinks, food, and merchandise.

You will lead by example, manage scheduling, assist in hiring, and maintain inventory and safety procedures. This role emphasizes leadership, teamwork, and a customer-first attitude in a fast-paced cafe