Cafe Shift Lead & Team Coach

Sightglass Coffee Roasters; San Francisco (CA); On-site; USD 34,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid time off and parental leave

Free coffee at Sightglass cafes

Discounts on food and merchandise

Continuing education opportunities

Job summary

Sightglass Coffee Roasters is seeking an Assistant Store Manager in San Francisco to support the Store Manager with in-shift operations and leadership. You will supervise staff, manage workflow, and step in as acting manager when needed to ensure top-tier service and cafe performance.

Responsibilities include coaching, scheduling, cash handling, inventory, and adherence to product standards. Strong communication and leadership are essential, with a focus on hospitality and guest experience.

Qualifications

• Demonstrated enthusiastic desire to work with coffee, food and beverage.
• Ability to function and be efficient within a team.
• Capable of executing multiple tasks at once and remaining composed under stress.
• Possess an exceptional level of customer service and professionalism.
• Maintain an organized and methodical work style.
• Ability to retain product-specific knowledge of our current offerings, while exhibiting confidence and clarity when communicating product information.
• Possession of a current ServSafe Food Handler’s card and/or acquire a certificate.

Responsibilities

• Maintains shift flow by delegating tasks, (cleaning, stocking, prepping), and ensuring the staff is focused on customer support and sales.
• Communicates all staff difficulties, triumphs, and feedback to the Store Manager.
• Remains knowledgeable and educates staff and customers on current product offerings including beans, drinks, food, and merchandise.
• Follows manager directives and supports team members to anticipate needs, ensure smooth operations, and upholding of Sightglass product and service standards.
• Adheres to company policies, including but not limited to, cash handling, product standards, facility maintenance and hospitality best practices.
• Remains abreast of staff scheduling needs while keeping staffing levels within budget.
• Aids in hiring and recruitment endeavors, including leading interviews.
• Maintains safe, cash drawers, cashier turn-ins and deposits per documented cash handling procedures.
• Conducts monthly inventory as assigned.
• Strives for the highest standards in products, customer interaction, attitude and leadership.
• Sets the tone for the team by practicing and upholding a positive and solution-oriented attitude.
• Understands and exemplifies the training and quality standards as outlined by the Education team.
• Personifies the hospitality standard expected by Sightglass.
• Ensures adherence to the company’s dress code, as well as all health and safety requirements.
• Provides feedback in a constructive manner.

Skills

Leadership

Customer service

Communication

Time management

Team player

Coffee knowledge

Education

ServSafe Food Handler’s certificate

Tools

POS system

Job description

Sightglass Coffee Roasters is seeking an Assistant Store Manager in San Francisco to support the Store Manager with in-shift operations and leadership. You will supervise staff, manage workflow, and step in as acting manager when needed to ensure top-tier service and cafe performance.

Responsibilities include coaching, scheduling, cash handling, inventory, and adherence to product standards. Strong communication and leadership are essential, with a focus on hospitality and guest experience.