Café Ambassador: Community Connector & Banking Guide

Capital One; Portland (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Day‑1 medical, dental, vision

Flexible Spending Accounts

Life and disability insurance

Paid Time Off

Education assistance

401(k) matching up to 7.5%

Paid parental leave

Mental health support

Backup child or elder care

Signature Threads line—custom beverage

Job summary

Capital One Café Ambassador at Pioneer Courthouse Square in Portland welcomes guests and guides them through digital banking tools in a high‑energy, service‑driven environment.

You’ll represent the brand, support local events, and help guests feel valued while ensuring compliance and a positive guest experience. This role emphasizes authentic conversation over hard selling and teamwork across locations nearby.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of retail, sales, or customer‑service experience.
• Minimum 2 years of banking experience.
• Minimum 2 years of retail or customer‑facing experience.
• Proficient in G‑Suite.
• Strong written and oral communication skills.

Responsibilities

• Be a natural connector and engage guests in a high‑energy environment.
• Share Capital One’s value through conversation, not high‑pressure sales.
• Guide customers through the digital ecosystem and mobile tools.
• Host and support local events promoting financial health.
• Advocate for customers and resolve issues per compliance rules.
• Foster an inclusive, team‑oriented culture and stay actively engaged.

Job description

Capital One Café Ambassador at Pioneer Courthouse Square in Portland welcomes guests and guides them through digital banking tools in a high‑energy, service‑driven environment.

You’ll represent the brand, support local events, and help guests feel valued while ensuring compliance and a positive guest experience. This role emphasizes authentic conversation over hard selling and teamwork across locations nearby.