ID Card Verifier & RAPIDS Operator (Part-Time)

Strategic Resources, Inc.; Warren (MI); On-site; USD 23,000 - 33,000; Part time

Job summary

Strategic Resources, Inc. (SRI) is seeking a Verifying Official ID Card Operations professional for part-time/on-call support at the Detroit Arsenal in Warren, MI.

You will verify and issue military IDs and CACs, maintain DEERS/RAPIDS, and support eligibility verification for active-duty, retirees, and dependents. The role requires prior customer service experience, ability to work at an accelerated pace, and RAPIDS certification within seven days of hire.

Qualifications

• At least one year of experience in a customer service environment.
• The ability to work at an accelerated pace.
• Obtain a favorable criminal background check and security investigation.
• Proficient in English, both written and oral.
• Proficient in Microsoft Office including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer 7 or above.
• Proficient in the use of basic office equipment such as computers, copiers, fax machines, scanners.
• Must successfully complete RAPIDS certification within seven business days after being hired.
• Type 25 words per minute.
• Previous CAC or similar Government contract employment experience is a plus.
• Familiarity with the military is desirable.

Responsibilities

• Controls and issues identification tags and CACs to military members, deploying civilian employees and other eligible recipients.
• Screens Soldiers, family members and dependents for purpose of visit.
• Briefs Soldiers and family members on policies and procedures.
• Maintains the DEERS and RAPIDS systems.
• Performs all ID Card and CAC issuance related tasks including verification of eligibility and entitlements.
• Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers and Government ID Cards.

Skills

Customer service

RAPIDS certification

Typing 25 wpm

MS Office

Tools

DEERS/RAPIDS

Microsoft Office

Job description

Strategic Resources, Inc. (SRI) is seeking a Verifying Official ID Card Operations professional for part-time/on-call support at the Detroit Arsenal in Warren, MI.

You will verify and issue military IDs and CACs, maintain DEERS/RAPIDS, and support eligibility verification for active-duty, retirees, and dependents. The role requires prior customer service experience, ability to work at an accelerated pace, and RAPIDS certification within seven days of hire.