ID Card Verifier (DEERS/RAPIDS)

Strategic Resources, Inc. (SRI); Arlington (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

Strategic Resources, Inc. (SRI) seeks a Verifying Official ID Card Operator to support DEERS/RAPIDS activities for active-duty personnel, retirees, and eligible family members.

You will verify eligibility, issue ID cards and CACs, and maintain DEERS/RAPIDS systems while ensuring compliance with applicable policies. The role requires customer service experience, attention to detail, ability to pass RAPIDS certification within seven days of hire, and fluency in English.

Qualifications

• At least one year of experience in a customer service environment, preferably in a Human Resources related position.
• The ability to work at an accelerated pace.
• Obtain a favorable criminal background check and security investigation.
• Proficient in English, both written and oral.
• Proficient in Microsoft Office software applications including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer 7 or above.
• Proficient in the use of basic office equipment such as computers, copiers, fax machines, scanners.
• Must successfully complete RAPIDS certification within seven business days after being hired.
• Type 25 words per minute.
• Previous CAC or similar Government contract employment experience is a plus.
• Familiarity with the military is desirable.

Responsibilities

• Controls and issues identification tags and Geneva Convention Cards to military members, deploying civilian employees and other eligible recipients.
• Screens Soldiers, family members and dependents for purpose of visit.
• Briefs Soldiers and family members on policies and procedures.
• Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS).
• Performs all ID Card and CAC issuance related tasks including research and review of source documents, verification of eligibility, and discussion of entitlements as defined in AFI 36-3026(I) and the RAPIDS Training Guide.
• Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible Government employees.
• Performs routine maintenance on computers and printers, i.e., changes ribbons, adds toner and developer, cleans printers, etc.
• Revises andprints correspondence in the proper format under applicable regulations and guidelines andprepares weekly and monthly reports of work and work activities.

Skills

Customer service

Typing 25 wpm

English proficiency

Tools

Microsoft Office

Job description

Strategic Resources, Inc. (SRI) seeks a Verifying Official ID Card Operator to support DEERS/RAPIDS activities for active-duty personnel, retirees, and eligible family members.

You will verify eligibility, issue ID cards and CACs, and maintain DEERS/RAPIDS systems while ensuring compliance with applicable policies. The role requires customer service experience, attention to detail, ability to pass RAPIDS certification within seven days of hire, and fluency in English.