ID Card Verification Specialist (DEERS/RAPIDS)

Strategic Resources, Inc. (SRI); Colorado Springs (CO); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Strategic Resources, Inc. (SRI) seeks a Verifying Official ID Card Operator to manage DEERS/RAPIDS operations for active-duty military, retirees, families, and Department of the Army civilians in support of Army personnel.

The role emphasizes accountability, verification, and issuance of IDs, with RAPIDS certification and performance under supervision. Strong customer service skills and reliability are essential.

Competenze

• At least one year of experience in a customer service environment.
• Must obtain RAPIDS certification within seven business days after hire.
• Must pass a favorable criminal background check and security investigation.
• Proficient in English, both written and oral.
• Proficient with Microsoft Office and basic office equipment.

Mansioni

• Controls and issues identification tags and CAC to eligible recipients.
• Screens Soldiers, family members and dependents for visit purpose.
• Briefs Soldiers and family members on policies and procedures.
• Maintains the DEERS and RAPIDS systems.
• Performs all ID Card and CAC issuance tasks, verifies eligibility, and explains entitlements.
• Issues authorizations for Commissary and Post Exchange and government IDs.
• Maintains printers and computers and performs routine upkeep.
• Prepares weekly and monthly reports of work activities.

Conoscenze

Customer service

RAPIDS certification

Typing 25 wpm

Security awareness

Strumenti

Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)

Adobe Acrobat

Internet Explorer 7+

Descrizione del lavoro

Strategic Resources, Inc. (SRI) seeks a Verifying Official ID Card Operator to manage DEERS/RAPIDS operations for active-duty military, retirees, families, and Department of the Army civilians in support of Army personnel.

The role emphasizes accountability, verification, and issuance of IDs, with RAPIDS certification and performance under supervision. Strong customer service skills and reliability are essential.