CAC/ID Card Operator - RAPIDS & DEERS Specialist

Dobbs Defense Solutions, LLC; Wainwright (AK); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Onsite

Job summary

Dobbs Defense Solutions is seeking an ID Card Operator to issue CACs and ID badges, maintain RAPIDS/DEERS, and ensure eligibility verification for military personnel and eligible family members. You will handle documentation, training, and reporting while ensuring compliance with AFI and RAPIDS guidelines.

The role requires strong customer service, ability to work quickly, and a favorable background check; onsite work in Alaska with a Public Trust clearance is typical.

Qualifications

• At least one year of experience in a customer service environment, preferably in a Human Resources related position.
• The ability to work at an accelerated pace.
• Obtain a favorable criminal background check and security investigation.
• Proficient in English, both written and oral.
• Proficient in Microsoft Office applications including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer 7 or above.
• Must successfully complete RAPIDS certification within seven business days after being hired.
• Type 25 words per minute.
• Previous CAC or similar Government contract employment experience is a plus.
• Familiarity with the military is desirable.

Responsibilities

• Controls and issues identification tags and Geneva Convention Cards to military members, deploying civilian employees and other eligible recipients.
• Screens Soldiers, family members and dependents for purpose of visit.
• Briefs Soldiers and family members on policies and procedures.
• Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS).
• Performs all ID Card and CAC issuance related tasks including research and review of source documents, verification of eligibility, and discussion of entitlements as defined in AFI 36-3026(I) and the RAPIDS Training Guide.
• Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible Government employees.
• Performs routine maintenance on computers and printers, i.e., changes ribbons, adds toner and developer, cleans printers, etc.
• Revises and prints correspondence in the proper format under applicable regulations and guidelines and prepare weekly and monthly reports of work and work activities.

Skills

Customer service

English proficiency

Typing 25 wpm

Tools

Microsoft Office

Adobe Acrobat

Job description

Dobbs Defense Solutions is seeking an ID Card Operator to issue CACs and ID badges, maintain RAPIDS/DEERS, and ensure eligibility verification for military personnel and eligible family members. You will handle documentation, training, and reporting while ensuring compliance with AFI and RAPIDS guidelines.

The role requires strong customer service, ability to work quickly, and a favorable background check; onsite work in Alaska with a Public Trust clearance is typical.