Business Systems Analyst - ServiceNow / IT Infrastructure

First Roles; Sylvan Lake (MI); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Stafford Gray is seeking an experienced Business Systems Analyst to support a public-sector IT Infrastructure Services organization in Southeast Michigan. This hybrid role requires onsite presence in Waterford/Pontiac area at least 2 days per week, with remote work during standard business hours from a suitable home office.

You will gather requirements, analyze data, design infrastructure solutions, and manage end-to-end implementation across Networking, Server, Workstation Services, and

Qualifications

• 5+ years of experience as a Business Analyst or Business Systems Analyst.
• Hands-on ServiceNow experience, specifically integrations or work in Asset Management, Inventory Management, or CMDB/Discovery.
• Strong experience with the Microsoft365 productivity suite.
• Data analytics experience.
• Ability to be onsite in the Waterford/Pontiac area at least 2 days per week.

Responsibilities

• Gather requirements, analyze data, design solutions, and write technical requirements for infrastructure projects.
• Support ServiceNow integrations, including Asset Management, Inventory Management, CMDB/Discovery, and Webex.
• Test and implement technology solutions, and support users through rollout.
• Research current systems and create procedures that improve them.
• Train and support end users.
• Write Requests for Proposals (RFPs) and contract Scopes of Deliverables

Skills

Business analysis

Data analytics

Requirements gathering

Stakeholder communication

Tools

ServiceNow

Microsoft 365

CMDB/Discovery

Job description

Stafford Gray is looking for an experienced Business Systems Analyst to support a public-sector IT Infrastructure Services organization in Southeast Michigan. You’ll work across the Networking, Server, Workstation Services, Microsoft 365, VoIP/Telecommunications, and Service Center teams. You’ll own project assignments from requirements through implementation, so this role suits a self-starter who takes ownership.

This is a hybrid role with a minimum of 2 days per week onsite in the Waterford/Pontiac area. Remote days follow standard business hours from an adequate home office. The engagement is ongoing, with a target start in early November.

What you’ll do

• Gather requirements, analyze data, design solutions, and write technical requirements for infrastructure projects
• Support ServiceNow integrations, including Asset Management, Inventory Management, CMDB/Discovery, and Webex
• Test and implement technology solutions, and support users through rollout
• Research current systems and create procedures that improve them
• Train and support end users
• Write Requests for Proposals (RFPs) and contract Scopes of Deliverables

Requirements

Required

• 5+ years of experience as a Business Analyst or Business Systems Analyst
• Hands‑on ServiceNow experience, specifically integrations or work in Asset Management, Inventory Management, or CMDB/Discovery. This is a firm requirement. Please don’t apply without it.
• Strong experience with the Microsoft365 productivity suite
• Data analytics experience
• Ability to be onsite in the Waterford/Pontiac area at least 2 days per week

Nice to have

• Telecommunications Expense Management (TEM) experience
• Experience writing RFPs, contracts, or scopes of work
• Background supporting infrastructure teams (network, server, endpoint, VoIP)