Business Systems Analyst - OAK

IO Datasphere, Inc.; Pontiac (MI); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Oakland County, Michigan (OAK) is seeking a Business Systems Analyst to work across Infrastructure Services, including Networking, Server, Workstation Services, O365, VOIP, and Service Center teams. The role blends data analysis with requirements gathering and solution delivery in a hybrid environment.

The candidate should have strong experience with M365 and data analytics, plus familiarity with contracts, RFPs, and telecom platforms like Webex Calling.

Qualifications

• Must be a self-starter who takes ownership and responsibility of project assignments.
• Applies proven communication, analytical, and problem-solving skills to help support the project
• Ensure that deliverables are met according to specifications.

Responsibilities

• Data analysis
• Writing up technical requirements, testing and implementing technology solutions
• Conducting research
• Creating procedures to improve the existing systems
• Providing training and support to users
• Writing Request for Proposals and Contract Scope of Deliverables.

Skills

M365

Data analytics

Contracts & RFPs

Webex Calling

Tools

ServiceNow

Webex Calling

Microsoft 365

Clarity

Imagicle

OKTA

Job description

Interview Method 1-2 rounds webcam; if local in person for 2nd interview

NOTE: Local candidates. Position is hybrid; 2 days a week onsite. We can accept H1b, H4, TN and other valid work visas for IT. However we cannot accept OPT or CPT visas at this time.

Description:

Our client, Oakland County, Michigan (OAK), is looking for a Business Systems Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VOIP Telecommunications and Service Center teams.

Tasks

• Data analysis
• Writing up technical requirements, testing and implementing technology solutions
• Conducting research
• Creating procedures to improve the existing systems
• Providing training and support to users
• Writing Request for Proposals and Contract Scope of Deliverables.

Knowledge, Skills and Abilities Required:

• Must be a self-starter who takes ownership and responsibility of project assignments.
• Applies proven communication, analytical, and problem-solving skills to help support the project
• Ensure that deliverables are met according to specifications.

Environment: Service Now, Webex Calling, Microsoft 365, Clarity, Imagicle, OKTA

Skills Required

• 5+ years - Strong experience using M365 Productivity Suite
• 5+ years - Data analytics experience
• Experience with Contracts and Request for Proposals
• Webex Calling Platform or Telecommunications Expense Management experience