Business Solutions Sales Specialist - Call Center

Spectrum; Charlotte (NC); On-site; USD 18,000 - 70,000; Full time

Benefits offered by this job

Free and discounted Spectrum services

Comprehensive pay and benefits package

Job summary

A leading telecommunications company based in Charlotte, NC is seeking a Call Center Business Sales Customer Solutions Representative. This entry-level position requires strong communication skills, sales experience, and the ability to provide tailored solutions for customers. With competitive pay starting at $18/hour and potential earnings exceeding $70,000 annually, this role emphasizes customer retention and relationship building. Join a company committed to supporting its employees' growth and well-being in the telecommunications industry.

Qualifications

• 1 year of sales experience or 2 years call center experience.
• Knowledge of Charter Business products to offer informed support.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Maximize customer and revenue retention by handling inbound and outbound calls.
• Enhance customer experience by resolving issues with strong listening and probing techniques.
• Take ownership of customer concerns and coordinate with departments.

Skills

Strong verbal and written communication skills in English

Relationship building

Empathy and professionalism

Sales skills

Education

High school diploma or equivalent

Tools

CSG billing software

Job description

A leading telecommunications company based in Charlotte, NC is seeking a Call Center Business Sales Customer Solutions Representative. This entry-level position requires strong communication skills, sales experience, and the ability to provide tailored solutions for customers. With competitive pay starting at $18/hour and potential earnings exceeding $70,000 annually, this role emphasizes customer retention and relationship building. Join a company committed to supporting its employees' growth and well-being in the telecommunications industry.