Business Sales Customer Solutions Representative

Charter Communications; Charlotte (NC); On-site; USD 36,000 - 70,000; Full time

Benefits offered by this job

Free and discounted Spectrum services

Lucrative incentives

Job summary

Charter Communications is seeking a Call Center Business Sales Customer Solutions Representative in Charlotte, NC. This role offers competitive pay starting at $18/hour, with potential earnings over $70,000 annually along with various Spectrum service discounts.

The Representative will enhance customer relationships, handle calls from commercial clients, and provide tailored solutions to optimize satisfaction and retention. Candidates should possess strong communication skills and a minimum of 1 year of sales experience.

Qualifications

• 1+ years of sales experience.
• Availability for a flexible schedule and overtime when needed.
• 2+ years of call center experience preferred.

Responsibilities

• Strengthen customer relationships and meet monthly targets.
• Guide customers to uncover needs and recommend services.
• Educate customers on Spectrum Business products.

Skills

Ability to read, write, speak, and understand English

Communicate clearly and professionally

Working knowledge of telecommunications services

Proficient use of computer and multiple software applications

Proven track record of sales success

Education

High school diploma or equivalent

Associates degree or higher in a related field

Tools

CSG billing software

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum Business and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year. Enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

Are you passionate about turning challenges into opportunities? As a Call Center Business Sales Customer Solutions Representative at Spectrum Business, you'll play a key role in maximizing customer and revenue retention by handling inbound and outbound calls from commercial customers considering service changes. You’ll use your expertise to retain and grow their business, building strong relationships and providing tailored solutions that directly impact our company's success and customer satisfaction.

How You'll Make an Impact

• Strengthen customer relationships by actively listening and identifying opportunities to enhance or retain services while meeting monthly save and sell targets
• Guide customers through consultative discussions to uncover needs, recommend additional services and optimize current product offerings and pricing
• Educate customers on the advantages of Spectrum Business products including Internet, Voice, TV and Mobile to maximize their value
• Address customer concerns empathetically, ensuring timely resolution and full ownership of each issue from start to finish
• Communicate professionally with customers and collaborate with internal teams to provide effective solutions and maintain high service standards
• Demonstrate resilience and composure during escalated situations, reframing objections as opportunities to retain and educate customers
• Navigate multiple computer systems efficiently while multitasking such as handling customer inquiries, processing orders and building rapport

Working Conditions

• Work in a high-energy, team-oriented, in-office call center environment

Required Qualifications

• Education
  • High school diploma or equivalent
• Experience
  • 1+ years of sales experience
• Skills
  • Ability to read, write, speak, and understand English
  • Communicate clearly and professionally
  • Availability for a flexible schedule and overtime when needed
  • Working knowledge of telecommunications services such as Video, Internet, Voice and Mobile
  • Proficient use of computer and multiple software applications at once
  • Proven track record of sales success

Preferred Qualifications

• Education
  • Associates degree or higher in a related field of study (e.g., Business Administration, Sales, Marketing, Communications, or related)
• Experience
  • 2+ years of Call Center experience in the areas of customer service and or phone / sales
  • CSG billing software experience preferred
  • B2B sales experience
  • Telecommunications or Mobile product sales
• Skills
  • 2+ years of call center experience

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.