Business Solutions Lead: Workforce Strategy & Impact

C2 GPS- Southern Nevada; Las Vegas (NV); Vor Ort; USD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Health Insurance (employee)

Wellness Reimbursement

Generous Paid Time Off

Paid Parental Leave

401(K) with employer match

Norton LifeLock Identity Protection

Dental

Vision

Life Insurance

Short and Long Term Disability

Critical Illness Insurance

Accident Insurance

Pet Insurance

Zusammenfassung

C2 Global Professional Services (C2 GPS) in Las Vegas, NV, seeks a Lead, Business Solutions to guide the workforce development staff and deliver employer-focused services across industries. You will support the Business Solutions Manager, mentor staff, analyze data, and coordinate with partners to meet performance goals.

The role requires leadership, data proficiency, and the ability to drive program improvements.

Qualifikationen

• High School Diploma or GED required.
• Associates or undergraduate degree strongly preferred.
• One year of related experience preferred.
• Valid driver’s license and proof of insurance with good driving record.
• Lead of Business Solutions must be able to relocate anywhere in the service delivery area.
• Bilingual in English and Spanish strongly preferred.

Aufgaben

• Advises, guides and mentors staff on the delivery of services to customers; may provide technical assistance and training as appropriate on the provision of services and verifies that the data tracking system accurately reflects the department activities.
• Provides staff support and coaching on performance and the effective delivery of services to customers.
• Understands and uses management information systems to collect and analyze information and data and develop appropriate solutions for the effective delivery of services and performance.
• Communicates changes in policy, updates to services, procedures and data entry to staff; develops as necessary a service and data tracking system to ensure the effective provision of services to customers; ensures compliance with data entry procedures; develops action plans to resolve issues and follows up on resolution of action plans.
• Tracks performances measures and provides performance reports to management and staff on an ongoing basis. Reviews performance measures information weekly, biweekly and monthly and develops appropriate actions/solutions to remedy non/under performance.
• Provide feedback to the performance evaluations for all staff under in Business Solutions Unit; develops as appropriate all Performance Improvement Plans, Corrective Action Plans and other plans to meet/exceed workforce system performance measures and goals.
• Continuously evaluates the service delivery system and related procedures through regular monitoring using data and information, initiates the revision of procedures to improve serviced delivery and outcomes and implements solutions to achieve high customer satisfaction.
• In collaboration with workforce partners, coordinates job fairs and related activities; visits employers to promote services, follow up on commitments and seek feedback from all stakeholders to improve services.
• Performs direct outreach and recruitment to fill job orders via phone calls and on-site visits to solicit job postings.
• Responsible for establishing and maintaining strong business relationships with local employers.
• Coordinates and assists in the provision of services to dislocated workers affected by a layoff and/or downsizing with rapid response services.
• Responsible for the recruitment of employers/businesses and the development of agreements such as Work Experience, Subsidized Employment and engages in job development opportunities for customers.
• Upon request, conducts presentations and coordinates events and meetings with community/professional/trade organizations, i.e., chamber of commerce, economic development, manufacturing, etc...
• Performs other duties as assigned and fulfills responsibilities as required.

Kenntnisse

Workforce development

Project management

Leadership

Data analysis

Communication

Customer service

Interpersonal skills

Training delivery

Policy and procedure updates

Staff mentoring

Ausbildung

High School Diploma or GED

Associates or undergraduate degree

Jobbeschreibung

C2 Global Professional Services (C2 GPS) in Las Vegas, NV, seeks a Lead, Business Solutions to guide the workforce development staff and deliver employer-focused services across industries. You will support the Business Solutions Manager, mentor staff, analyze data, and coordinate with partners to meet performance goals.

The role requires leadership, data proficiency, and the ability to drive program improvements.