Business Solutions Advisor

Federal Express Corporation; Plano (TX); Remote; USD 5,000 - 10,000; Full time

Job summary

A leading company is seeking a Business Solutions Advisor responsible for designing and implementing customer programs. This role involves managing relationships and ensuring successful program execution while collaborating with sales teams. Ideal candidates have a strong background in sales support and project management.

Qualifications

• 5+ years in sales or customer-facing roles.
• Experience with sales processes and project management.

Responsibilities

• Design and manage customer implementations.
• Build relationships within the sales organization.
• Ensure customer training on FedEx Office programs.

Skills

Communication

Project Management

Sales Support

Education

Bachelor’s degree in Business

Master’s degree

Tools

MS Project

Visio

Excel

PowerPoint

Access

Job description

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Position Summary

The Business Solutions Advisor is responsible for the successful solution design, validation, planning, management, and execution of implementation for complex customer programs. This role provides post-implementation oversight and relationship management for select customers. It supports the Field Sales organization and partners with the customer and cross-functionally within corporate and field operations to identify and deliver all program requirements.

General Duties and Responsibilities

• Meet objectives for the Sales Solutions Design & Implementation team as set by the Sr. Manager, Sales Solutions Design & Implementation, aligned with company strategy and sales goals.
• Review, validate, analyze, and design solutions for customer opportunities.
• Plan, manage, execute, and follow-up on customer implementations.
• Operate within established guidelines for service levels, solution development, implementation planning & measurement, issue management, and project completion. Adhere to rules of engagement.
• Build and grow cross-functional relationships within the field and FSO to support customer solutions design, development, implementation, and growth/retention.
• Ensure solutions and sales implementation plans are developed in accordance with sales agreements and company policies. Escalate potential issues.
• Lead coordination of customer-facing resources, communications, readiness assessments, risk mitigation, and transition to operations.
• Ensure customer training on FedEx Office programs.
• Maintain knowledge of Sales and Operations models to align solution design and post-implementation relationship management.
• Communicate effectively with team members and customers, acting as the main point of contact for key customer business owners.
• Monitor progress and address process needs to meet customer expectations throughout the program lifecycle.
• Participate in program development, planning, and launch initiatives.
• Perform other duties as required.

Minimum Qualifications and Requirements

• Bachelor’s degree in Business or related field, or equivalent experience.
• Master’s degree preferred.
• 5+ years in sales, sales support, or customer-facing roles focusing on developing business relationships.
• Experience with sales processes, operations, workflows, and customer agreements.
• Project management experience preferred.
• Proficiency with MS Project, Visio, Excel, PowerPoint, and Access.
• Meet all FedEx Office employment qualifications at the time of hiring.

Essential Functions

• Ability to travel as required.
• Maintain attention and concentration for extended periods.
• Read and interpret documents and instructions.
• Communicate effectively with customers, vendors, and team members.
• Work cooperatively and follow instructions.
• Perform in a fast-paced environment under pressure.
• Work independently as appropriate.
• Maintain regular attendance and support business hours.

Preferred Qualifications

• Experience in returns solutions, on-site mail, parcel, and print solutions for higher education, corporate, and hotel sectors.
• Experience leading customer need discovery, including user interviews and technical deep-dives, with familiarity with Quick Base.
• Ability to translate customer needs into measurable value and track solutions' effectiveness.

Additional Information

Salary range: $5,364.26/month - $9,476.86/month. Position location: Anywhere in the US (excluding Alaska, Hawaii, US territories). May require work at a FedEx location several times per week. Equal employment opportunity statement and legal notices included.