Business Solutions Advisor

Federal Express Corporation; Plano (TX); On-site; USD 5,000 - 10,000; Full time

Job summary

A leading company is seeking a Business Solutions Advisor to design and implement customer solutions. This role involves relationship management, project oversight, and collaboration with sales teams. The ideal candidate will have a strong background in sales and customer service, along with relevant project management experience. The position offers competitive pay and opportunities for professional development.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Retirement Plan

Tuition Reimbursement

Qualifications

• At least 5 years in sales or customer-facing roles.
• Experience with sales processes and customer agreements.

Responsibilities

• Design and implement solutions for customer programs.
• Manage customer implementations and ensure compliance with agreements.

Skills

Sales

Customer Relationship Management

Project Management

Education

Bachelor’s degree in Business

Master’s degree

Tools

MS Project

Visio

Excel

PowerPoint

Access

Job description

POSITION SUMMARY:

The Business Solutions Advisor is responsible for the successful solution design, validation, planning, management, and execution of implementation for complex customer programs. This role provides post-implementation oversight and relationship management for select customers. It supports the Field Sales organization and collaborates with customers and internal teams to deliver program requirements.

GENERAL DUTIES AND RESPONSIBILITIES

(This is a representative list and not exhaustive)

1. Meet objectives for the Sales Solutions Design & Implementation team as set by the Sr. Manager, aligned with company strategy and sales goals.
2. Review, validate, analyze, and design solutions for customer opportunities.
3. Plan, manage, execute, and follow-up on customer implementations.
4. Operate within established guidelines for service levels, solution development, and project management. Adhere to rules of engagement.
5. Build and foster cross-functional relationships within the field and FSO to support customer solutions.
6. Ensure solutions and implementation plans comply with sales agreements and company policies. Escalate issues as needed.
7. Coordinate customer-facing resources, communications, and risk mitigation strategies.
8. Train customers on FedEx Office programs relevant to their supported services.
9. Maintain knowledge of sales and operations models to ensure alignment across solution design, implementation, and post-relationship management.
10. Communicate effectively with team members and customers, both on-site and off-site.
11. Serve as the main contact for key customer business owners.
12. Monitor progress and address process needs to meet customer expectations throughout the program lifecycle.
13. Participate in program development, planning, and launch initiatives.
14. Perform other duties as required.

MINIMUM QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree in Business or a related field, or equivalent experience.
• Master’s degree preferred.
• At least 5 years in sales, sales support, or customer-facing roles focused on developing relationships.
• Experience with sales processes, operations, and customer agreements.
• Project management experience is a plus.
• Proficiency with MS Project, Visio, Excel, PowerPoint, and Access.
• Must meet all employment qualifications at hire or transfer as per company policies.

ESSENTIAL FUNCTIONS

• Travel as needed to meet with clients and stakeholders.
• Maintain focus and concentration over extended periods.
• Read and interpret documents from various sources.
• Communicate effectively with all stakeholders.
• Work cooperatively and follow instructions.
• Perform well under pressure in a fast-paced environment.
• Work independently as appropriate.
• Maintain regular attendance and support business hours.

Preferred Qualifications

Experience in returns solutions, onsite mail, parcel, and print solutions for higher education, corporate, and hotel sectors. Expertise in customer need discovery, user interviews, technical deep-dives, and executive readouts. Ability to translate customer needs into measurable value, with tracking and reporting mechanisms.

Pay Transparency

This salary range is an estimate based on potential locations and job levels. Actual pay depends on experience, market, location, and other factors. Benefits include health, vision, dental, retirement, and tuition reimbursement.

Pay

U.S. Range: $5,364.26 to $9,476.86 per month.

Additional Details

The position can be based anywhere in the U.S., excluding Alaska, Hawaii, and territories. Some on-site work may be required.

All qualified applicants will receive consideration without discrimination. Reasonable accommodations are available. Contact [e-mail] for accommodations.

Applicants have rights under federal laws, including EEOC and FMLA. Participation in E-Verify is required for employment verification.