Bilingual Care Coordinator

SCAN Group; Long Beach (CA); Remote; Full time

Job summary

Join a leading not-for-profit organization dedicated to transforming senior healthcare as a Care Coordinator. You will assess, plan, and coordinate care for SCAN members, ensuring their holistic needs are met. This role emphasizes collaboration, communication, and critical thinking to enhance the member experience while supporting their health outcomes. Enjoy a supportive work environment with opportunities for growth and a commitment to diversity.

Benefits

Annual bonus

Wellness program

Generous PTO

Retirement plan with employer match

Tuition reimbursement

Qualifications

• At least 1 year of healthcare or customer service experience.
• Basic technical skills relevant to the role.

Responsibilities

• Perform assessments and screenings to determine appropriate interventions.
• Coordinate care using member benefits and community resources.
• Document assessments, care plans, and case notes accurately.

Skills

Bilingual in English and Spanish

Communication

Organizational Skills

Critical Thinking

Education

High School Diploma

Some College

Job description

About SCAN

SCAN Group is a not-for-profit organization dedicated to addressing the most pressing issues facing older adults in the United States. As the sole corporate member of SCAN Health Plan, a leading not-for-profit Medicare Advantage plan serving over 300,000 members across California, Arizona, Nevada, Texas, and New Mexico, we have been committed to keeping seniors healthy and independent for more than 45 years. Our organization is recognized nationally for expertise in senior healthcare. We pride ourselves on a talented, passionate team supported by comprehensive training, advanced tools, and growth opportunities. Join us if you want to be part of an innovative organization dedicated to transforming senior healthcare. Learn more at www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

The Job

Contribute to the care and well-being of SCAN members by collaboratively assessing, planning, coordinating, and monitoring their holistic needs. Focus on addressing care coordination needs, processing referrals and services, and supporting healthcare navigation.

You Will

1. Perform assessments and screenings to determine appropriate interventions and referrals.
2. Serve as the initial contact point for members, providers, and medical groups for benefit administration and troubleshooting access issues for Medicare/Medi-Cal beneficiaries.
3. Utilize motivational interviewing to understand and address member goals and concerns.
4. Coordinate care using member benefits and community resources, resolving access issues to improve health outcomes and member experience.
5. Document assessments, care plans, and case notes accurately and timely in multiple systems.
6. Apply critical thinking to resolve issues with members, providers, and vendors.
7. Collaborate with county offices and government agencies as needed.
8. Maintain professionalism and empathy in all interactions.
9. Follow departmental procedures, workflows, and training materials.
10. Comply with quality, regulatory, and compliance standards.
11. Support SCAN’s vision and goals, including a curiosity about AI’s potential in healthcare.
12. Perform other duties as assigned.

Your Qualifications

• High School Diploma required; some college preferred.
• Bilingual in English and Spanish; skills assessed via test.
• At least 1 year of healthcare or customer service experience.
• Basic technical skills relevant to the role.
• Good communication and interpersonal skills.
• Ability to use motivational interviewing techniques.
• Comfortable with ongoing coaching and feedback.
• Strong organizational and critical thinking skills.
• Ability to collaborate effectively within a team.
• Maintain confidentiality appropriately.
• Understanding of CMS and DHCS regulations.
• Knowledge of medical terminology and local senior resources.

What's in it for you?

• Base salary: $25 per hour
• Internal title: Care Coordinator
• Remote work mode
• Annual bonus, wellness program, generous PTO, holidays, and more
• Retirement plan with employer match
• Recognition programs and tuition reimbursement
• Make a meaningful difference in members’ lives daily

We encourage talented applicants to apply now! SCAN values diversity and is committed to creating an inclusive workplace. We are an Equal Opportunity Employer and a protected Veterans/Individuals with Disabilities employer. A background check is required.