Business Segment Manager - Remote

First American; Wisconsin; Remote; USD 72,000 - 97,000; Full time

Job summary

An established industry player is seeking a Business Segment Manager to lead operations in Title services. This role involves supervising staff, managing performance, and improving organizational efficiency. You will analyze financial data, oversee both onshore and offshore teams, and ensure high-quality service delivery. The company prides itself on a People First culture, fostering diversity and inclusion while providing a supportive environment for all employees. If you have a strong background in management and a passion for operational excellence, this opportunity is perfect for you.

Benefits

Diversity and Inclusion Programs

Employee Development Opportunities

Flexible Work Arrangements

Health and Wellness Programs

Qualifications

• 4+ years of relevant experience with 2+ years in management.
• Experience managing large, diverse, and virtual teams.

Responsibilities

• Supervise staff and manage performance and development.
• Analyze financial data to improve unit cost performance.
• Oversee daily operations of both onshore and offshore staff.

Skills

Microsoft Office (Excel, PowerPoint)

Customer Service

Communication Skills

Multitasking

Interpersonal Skills

Team Management

Financial Analysis

Education

Bachelor's Degree or Equivalent Experience

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

First American is looking to add a Business Segment Manager. In this role, you are responsible for the day-to-day operational functions related to providing Title services to customers. The BSM oversees production operations supporting multiple counties and is accountable for both internal and offshore production units.

What You'll Do:

• Supervise staff, coach and mentor team members, manage performance and development, assign work, monitor progress, hire, train, and provide feedback.
• Manage employee relations, conduct performance appraisals, handle salary administration, incentives, hiring, and time-off approvals.
• Support Title Production operations, monitor and improve organizational performance, and manage costs.
• Analyze financial data to improve unit cost performance and operational efficiency.
• Manage workflow processes, electronic databases, and quality control initiatives.
• Communicate roles and objectives clearly, delegate tasks, and identify training needs.
• Lead process improvement and problem-solving activities to ensure high-quality, cost-effective, and timely service.
• Oversee daily operations of both onshore and offshore staff, ensuring organizational flexibility and reviewing outsourcing strategies.
• Manage vendor relationships, negotiate costs, and handle customer requests and complaints.
• Analyze quality metrics, own process results, and meet turnaround time goals, providing regular reports.
• Travel to offsite locations as needed.

What You'll Bring:

• Proficiency in Microsoft Office tools, especially Excel and PowerPoint.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Strong interpersonal skills with internal and external stakeholders.
• Experience managing large, diverse, and virtual teams.
• Bachelor's degree or equivalent experience.
• At least 4 years of relevant experience, including 2+ years in management or leadership roles.
• Title Examiner background is required.

Pay Range: $72,125-$96,125 annually. This range is an estimate based on various factors including experience, skills, and location.

What We Offer:

Our People First Culture celebrates diversity, equity, and inclusion, fostering an environment where everyone can bring their full selves to work. We are committed to being an equal opportunity employer and supporting all employees.