Business Segment Manager - Remote

First American; New York (NY); Remote; USD 72,000 - 97,000; Full time

Job summary

An established industry player seeks a Business Segment Manager to oversee Title services operations. This dynamic role involves supervising diverse teams, enhancing organizational performance, and ensuring high-quality service delivery. The ideal candidate will have a strong background in title examination, excellent communication skills, and the ability to thrive in a fast-paced environment. Join a company that prioritizes its people and fosters an inclusive culture where innovation and professional growth are encouraged. If you're ready to take your career to the next level, this is the opportunity for you!

Qualifications

• 4+ years of relevant experience in title services or related field.
• 2+ years of management or leadership experience required.

Responsibilities

• Supervise staff and manage performance for Title services operations.
• Lead process improvement initiatives to ensure timely service.

Skills

Microsoft Office (Excel, PowerPoint)

Customer Service

Communication Skills

Interpersonal Skills

Multi-tasking

Education

Bachelor's Degree

Job description

Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American is looking to add a Business Segment Manager. In this role, you are responsible for the day-to-day operational functions related to providing Title services to customers. The BSM oversees production operations of a group supporting multiple counties and is accountable for both internal and offshore production units.

What You'll Do:

1. Supervise staff, coach and mentor team members, manage performance, and support professional development. Assign and monitor work, hire, train, and provide feedback.
2. Handle performance management activities including goal setting, performance reviews, salary administration, incentives, and employee relations issues.
3. Support the management of Title Production operations, working with managers to improve organizational performance and efficiency.
4. Assist financial analysis and cost performance improvements, utilizing financial tools to guide operational decisions.
5. Manage interaction with workflow systems and electronic imaging databases.
6. Ensure clear communication of roles and responsibilities, provide feedback, and identify training needs.
7. Lead process improvement initiatives and problem-solving activities to ensure high-quality, cost-effective, timely service.
8. Oversee day-to-day operations, including managing onshore and offshore staff, promoting cross-training, and reviewing outsourcing strategies.
9. Manage vendor relationships, including negotiations on costs, quality, and turnaround times, and handle customer requests and complaints.
10. Analyze quality metrics, focus on quality improvement, and own the process and results.
11. Maintain turnaround time goals and provide regular performance reports.
12. Travel to offsite locations as required.

What You'll Bring:

• Proficiency in Microsoft Office tools (Excel, PowerPoint) for problem-solving.
• Excellent customer service and communication skills.
• Ability to multi-task in a fast-paced environment.
• Strong interpersonal skills with internal and external stakeholders, including offshore teams.
• Experience managing large, diverse, and virtual teams.
• Bachelor's degree or equivalent work experience.
• 4+ years of relevant experience.
• 2+ years of management or leadership experience.
• Background as a Title Examiner is required.

Pay Range: $72,125 - $96,125 annually.

This range is an estimate and actual pay may vary based on factors such as experience, skills, and location.

What We Offer

Our People First Culture celebrates diversity, equity, and inclusion, fostering an authentic and inclusive workplace for all. We encourage you to bring your entire, unique self to work. First American is an equal opportunity employer.