Business Segment Manager - Remote

First American; New Jersey; Remote; USD 72,000 - 97,000; Full time

Job summary

An established industry player is seeking a Business Segment Manager to lead Title services operations. This role emphasizes people management, operational excellence, and process improvement within a dynamic environment. The ideal candidate will possess strong Microsoft Office skills, exceptional communication abilities, and a proven track record in managing diverse teams. With a commitment to fostering a supportive and inclusive culture, this opportunity promises to elevate your career while contributing to a company recognized for its dedication to its employees. Join a forward-thinking team that values your contributions and embraces individuality!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Employee Stock Purchase Plan

Qualifications

• 4+ years of related experience with 2 years in management.
• Strong skills in Microsoft Office tools and customer service.

Responsibilities

• Supervise and mentor staff, managing performance and development.
• Oversee Title Production operations and improve organizational performance.

Skills

Microsoft Office (Excel, PowerPoint)

Customer Service

Communication Skills

Multitasking

Interpersonal Skills

Team Management

Title Examination

Education

Bachelor's Degree or Equivalent Experience

Job description

Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American is looking to add a Business Segment Manager. In this role, you are responsible for the day-to-day operational functions related to providing Title services to customers. The BSM is responsible for the production operations of a group supporting multiple counties and is accountable for internal and offshore production units.

What You'll Do:

1. Supervise and mentor staff, responsible for performance management, development, and work assignment. Hire, train, and develop subordinates, providing feedback and identifying training needs.
2. Manage employee relations, performance appraisals, salary administration, incentives, and hiring processes, including timecard and time off approvals.
3. Support the management of Title Production operations, working to monitor and improve organizational performance.
4. Assist in improving unit cost performance through financial analysis and operational adjustments.
5. Manage workflow processes and electronic database systems.
6. Ensure clear communication of roles and responsibilities, providing feedback and training.
7. Lead process improvement activities to enhance quality, reduce costs, and meet turnaround time goals.
8. Oversee daily operations of the segment, including onshore and offshore staff, ensuring organizational flexibility and reviewing outsourcing volumes.
9. Manage vendor relationships, including negotiations on costs, turnaround times, and quality, and handle customer requests and complaints.
10. Analyze quality metrics, focus on quality improvement, and own the process and results.
11. Own turnaround time goals, providing regular reports and analysis.
12. Travel to offsite locations as required.

What You'll Bring:

1. Strong skills in Microsoft Office tools (Excel, PowerPoint).
2. Excellent customer service and communication skills.
3. Ability to multitask in a fast-paced environment.
4. Effective interpersonal skills with diverse internal and external stakeholders.
5. Experience managing large, possibly virtual teams.
6. Bachelor's degree or equivalent experience.
7. At least 4 years of related experience and 2 years of management experience.
8. Background as a Title Examiner is required.

Pay Range: $72,125-$96,125 annually

This range is an estimate at the time of posting and may vary based on various factors.

What We Offer

We embrace individuality and support diversity, equity, and inclusion as key to our success. Our People First Culture celebrates authenticity and inclusivity. We are an equal opportunity employer.

Note: For candidates working in unincorporated areas of Los Angeles County, additional considerations apply regarding criminal history reviews and employment eligibility.

First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO, and other benefits like an employee stock purchase plan.