Business Segment Manager - Remote

First American; Utah; Remote; USD 72,000 - 97,000; Full time

Job summary

An established industry player is seeking a Business Segment Manager to oversee Title services operations. In this dynamic role, you will supervise and mentor a diverse team, manage performance, and drive process improvements to enhance organizational efficiency. Your expertise in financial analysis and customer service will be crucial in ensuring high-quality service delivery. This innovative firm values diversity and inclusion, providing a supportive environment where you can thrive and make a significant impact. If you're ready to take on a leadership role in a fast-paced setting, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Employee Stock Purchase Plan

Qualifications

• 4+ years of related experience with at least 2 years in management.
• Title Examiner background is required.

Responsibilities

• Supervise and mentor staff, manage performance and development.
• Analyze financial data to improve performance and reduce costs.

Skills

Microsoft Office (Excel, PowerPoint)

Customer Service

Communication Skills

Interpersonal Skills

Multi-tasking

Education

Bachelor's Degree

Job description

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American is looking to add a Business Segment Manager. In this role, you are responsible for the day-to-day operational functions related to providing Title services to customers. The BSM oversees the production operations of a group supporting multiple counties and is accountable for both internal and offshore production units.

What You'll Do:

• Supervise and mentor staff, responsible for performance management and development. Assign work, monitor progress, and provide feedback. Hire, train, and develop subordinates. Delegate tasks and identify training needs.
• Manage employee relations, performance appraisals, salary administration, incentives, and hiring processes. Handle timecard approvals, employee changes, and annual reviews.
• Support Title Production operations, working with managers to improve organizational performance and efficiency.
• Assist in analyzing financial data such as P&L and unit costs to improve performance and reduce costs.
• Manage interactions with process workflows and electronic imaging databases.
• Communicate roles and responsibilities clearly, provide feedback, and delegate tasks.
• Identify and initiate process improvements to ensure high-quality, cost-effective, and timely service.
• Oversee daily operations, including onshore and offshore staff, ensuring organizational flexibility through cross-training and reviewing outsourcing volumes.
• Manage vendor relationships, negotiate costs, and handle customer requests and complaints.
• Analyze quality metrics, improve quality, and meet quality goals.
• Ensure turnaround time goals are met or exceeded; provide regular reports and analysis.
• Travel to offsite locations as needed.

What You'll Bring:

• Proficiency in Microsoft Office tools (Excel, PowerPoint) for problem solving.
• Excellent customer service skills.
• Strong verbal, written, and presentation communication skills.
• Ability to multi-task in a fast-paced environment.
• Effective interpersonal skills with internal and external stakeholders, including offshore teams.
• Experience managing large, diverse teams, including virtual employees.
• Bachelor's degree or equivalent experience.
• At least 4 years of related experience.
• At least 2 years of management or leadership experience.
• Title Examiner background is required.

Pay Range: $72,125-$96,125 annually. This range is an estimate and actual pay depends on various factors.

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What We Offer

We embrace diversity, equity, and inclusion, fostering an authentic and inclusive workplace. We encourage you to bring your entire, unique self to work. First American is an equal opportunity employer.

Note: For candidates working from an unincorporated area within Los Angeles County, applicable laws will be followed regarding criminal history checks. First American considers all qualified applicants, including those with arrest or conviction records, consistent with legal requirements.

First American offers a comprehensive benefits package, including medical, dental, vision, 401k, PTO, and other benefits like an employee stock purchase plan.