Business Segment Manager - Remote

First American; North Carolina; Remote; USD 72,000 - 97,000; Full time

Job summary

Join a forward-thinking company as a Business Segment Manager, where your leadership will drive operational excellence in Title services. In this dynamic role, you'll supervise a diverse team, manage performance, and optimize financial outcomes while ensuring high-quality service delivery. With a commitment to a people-first culture, this organization values diversity and innovation, providing an inclusive environment for all employees. If you thrive in fast-paced settings and are passionate about empowering teams, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

PTO

Sick Leave

Employee Stock Purchase Plan

Qualifications

• 4+ years of relevant experience with 2+ years in management roles.
• Experience as a Title Examiner is required.

Responsibilities

• Supervise and mentor team members, manage performance and development.
• Analyze monthly P&L and optimize financial performance.
• Oversee daily operations and manage vendor relationships.

Skills

Microsoft Office (Excel, PowerPoint)

Customer Service

Communication Skills

Multitasking

Interpersonal Skills

Team Management

Problem-Solving

Education

Bachelor's Degree

Equivalent Work Experience

Job description

Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American is looking to add a Business Segment Manager. In this role, you are responsible for the day-to-day operational functions related to providing Title services to customers. The BSM oversees production operations supporting multiple counties and is accountable for internal and offshore production units.

What You'll Do:

1. Supervise staff, coach and mentor team members, manage performance and development, assign work, monitor progress, hire, train, and provide feedback.
2. Manage employee relations, performance appraisals, salary administration, incentives, and hiring processes, including timecard and time off approvals.
3. Support overall management of Title Production operations, working with managers to improve organizational performance.
4. Assist in financial management by analyzing monthly P&L and unit cost data, and using financial tools to optimize performance.
5. Manage interactions with process workflow systems and electronic imaging databases.
6. Ensure clear communication of roles, responsibilities, goals, and objectives; provide feedback and training as needed.
7. Identify and initiate process improvements and problem-solving activities to ensure high-quality, cost-effective products meeting turnaround time goals.
8. Oversee daily operations of the segment, including onshore and offshore staff, ensuring organizational flexibility through cross-training and reviewing outsourcing volumes.
9. Manage vendor relationships, negotiate costs, and handle customer requests and complaints.
10. Collaborate with the Quality Lead to analyze quality metrics and drive improvements.
11. Own turnaround time goals, provide weekly reports and analysis.
12. Travel to offsite locations as required.

What You'll Bring:

1. Proficiency in Microsoft Office tools (Excel, PowerPoint) for problem-solving.
2. Excellent customer service and communication skills.
3. Ability to multitask in a fast-paced environment.
4. Strong interpersonal skills with internal/external customers and teams.
5. Experience managing large, diverse, and virtual teams.
6. Bachelor’s degree or equivalent work experience.
7. At least 4 years of relevant experience, including 2+ years in management/leadership roles.
8. Background as a Title Examiner is required.

Pay Range: $72,125-$96,125 annually. This range is an estimate and varies based on multiple factors including experience, skills, and location.

What We Offer

We embrace individuality and support diversity, equity, and inclusion as key to our success. Our People First Culture celebrates and fosters an authentic and inclusive workplace for all. You are encouraged to bring your full, unique self to work. First American is an equal opportunity employer.

Note: For candidates working from an unincorporated area within Los Angeles County, additional statements regarding criminal history checks apply.

First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO, sick leave, and other benefits like an employee stock purchase plan.