Business Segment Manager - Remote

First American; Fort Wayne (IN); Remote; USD 72,000 - 97,000; Full time

Job summary

An established industry player seeks a Business Segment Manager to lead Title services operations. In this pivotal role, you will supervise staff, enhance production performance, and manage vendor relationships. Your expertise in customer service and communication will be key in fostering a collaborative environment. With a commitment to diversity and inclusion, this role offers a unique opportunity to make a significant impact in a supportive workplace culture. If you're passionate about leading teams and driving operational excellence, this position is tailored for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Time Off

Paid Sick Leave

Employee Stock Purchase Plan

Qualifications

• 4+ years of relevant experience in management or leadership roles.
• Title Examiner background is required for this position.

Responsibilities

• Supervise staff, manage performance, and conduct team appraisals.
• Oversee Title Production operations and improve organizational performance.
• Manage vendor relationships and analyze quality metrics.

Skills

Microsoft Office (Excel, PowerPoint)

Customer Service

Communication Skills

Multitasking

Interpersonal Skills

Team Management

Problem Solving

Education

Bachelor's Degree

Equivalent Work Experience

Job description

Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American is looking to add a Business Segment Manager. In this role, you are responsible for the day-to-day operational functions related to providing Title services to customers. The BSM oversees production operations supporting multiple counties and is accountable for internal and offshore production units.

What You'll Do:

1. Has full supervisory responsibility for staff. Coaches and mentors staff, responsible for performance management and development. Assigns and directs work, monitors progress and status. Hires, trains, and develops subordinates. Provides feedback, delegates tasks, and identifies training needs.
2. Delivers established goals and objectives, conducts team performance appraisals, manages salary administration, incentives, and hires qualified candidates. Handles timecard approvals, time off/employee changes, and annual performance reviews. Manages employee relations issues appropriately.
3. Provides overall management support for Title Production operations. Works directly with managers to monitor and improve organizational production, employee, and unit cost performance.
4. Assists the Business Unit Financial Organization and Management to improve unit cost performance. Analyzes monthly P&L and unit cost data. Uses financial tools to guide operational changes that positively impact financial performance.
5. Manages interactions with process workflow, FAST, and electronic imaging databases (TRD, DATATREE, DATATRACE, etc.).
6. Ensures teams and individuals understand roles and responsibilities through clear communication of goals. Provides feedback, delegates tasks, and identifies training needs.
7. Initiates process improvement and problem-solving activities to ensure high-quality, cost-effective products meeting turnaround time service level agreements.
8. Oversees day-to-day operations of the segment, including onshore and offshore staff. Promotes organizational flexibility through cross-training and reviews outsourcing volumes with offshore operations.
9. Manages vendor relationships, including cost negotiations, grading, turn time, and quality. Handles customer requests, concerns, and complaints.
10. Analyzes quality metrics with the Quality Lead to improve quality and meet goals. Owns the process and results.
11. Owns turnaround time goals, ensuring they are met or exceeded. Provides weekly reports and analysis.
12. Travel to offsite locations as required.

What You'll Bring:

• Proficiency in Microsoft Office tools (Excel, PowerPoint) for problem solving.
• Excellent customer service skills.
• Strong verbal, written, and presentation communication skills.
• Ability to multitask in a fast-paced production environment.
• Effective interpersonal skills with internal/external customers, management, and offshore teams.
• Experience managing large on-site, off-site, and virtual teams.
• Bachelor's degree or equivalent work experience.
• 4+ years of relevant experience.
• 2+ years of management/leadership experience.
• Title Examiner background is required.

Pay Range: $72,125-$96,125 annually. This estimate is based on various factors including knowledge, skills, experience, business needs, and location.

What We Offer

We embrace individuality and support diversity, equity, and inclusion. Our People First Culture celebrates what makes each of us unique. We foster an authentic, inclusive workplace for all. You are encouraged to bring your full self to work. First American is an equal opportunity employer.

Note: For candidates working from an unincorporated area within Los Angeles County, additional considerations apply regarding criminal history and employment suitability.

First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO, paid sick leave, and other benefits like an employee stock purchase plan.