Business Segment Manager - Remote

First American; Tennessee; Remote; USD 72,000 - 97,000; Full time

Job summary

An established industry player is seeking a Business Segment Manager to oversee Title services and production operations. This role involves supervising staff, managing employee relations, and driving operational performance improvements. The ideal candidate will possess strong communication skills, a background in Title Examination, and experience managing diverse teams. Join a company that values diversity and fosters an inclusive environment, where your contributions will be recognized and rewarded. If you're ready to take on a leadership role in a dynamic setting, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off (PTO)

Sick Leave

Employee Stock Purchase Plan

Qualifications

• 4+ years of relevant experience in a managerial role.
• Experience managing large and diverse teams, including virtual teams.

Responsibilities

• Supervise and mentor staff, handling hiring and training.
• Manage employee relations, performance appraisals, and salary administration.
• Drive daily operations and promote cross-training among staff.

Skills

Microsoft Office (Excel, PowerPoint)

Customer Service

Communication Skills

Multitasking

Interpersonal Skills

Team Management

Education

Bachelor's Degree

Equivalent Experience

Job description

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

First American is looking to add a Business Segment Manager. In this role, you are responsible for the day-to-day operational functions related to providing Title services to customers. The BSM oversees production operations supporting multiple counties and manages internal and offshore production units.

What You'll Do:

1. Supervise and mentor staff, responsible for performance management, development, and work delegation. Handle hiring, training, and employee feedback.
2. Manage employee relations, performance appraisals, salary administration, incentives, and hiring processes.
3. Support Title Production operations, working with managers to monitor and improve organizational performance.
4. Assist financial organization in improving unit cost performance, analyzing P&L and cost data, and implementing financial improvements.
5. Manage interactions with workflow systems and electronic imaging databases.
6. Ensure clear communication of roles and responsibilities; provide feedback and training needs.
7. Identify and initiate process improvements to ensure high-quality, cost-effective, and timely service.
8. Drive daily operations, including managing onshore and offshore staff, promoting cross-training, and reviewing outsourcing volumes.
9. Manage vendor relationships, including negotiations, quality, and turn-around times, and handle customer requests and complaints.
10. Analyze quality metrics, focus on quality improvement, and meet quality goals.
11. Own turnaround time goals, provide weekly reports and analysis.
12. Travel to offsite locations as needed.

What You'll Bring:

• Proficiency in Microsoft Office tools (Excel, PowerPoint) for problem-solving.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Strong interpersonal skills with internal and external stakeholders.
• Experience managing large, diverse, and virtual teams.
• Bachelor's degree or equivalent experience.
• At least 4 years of relevant experience.
• At least 2 years of management or leadership experience.
• Background as a Title Examiner is required.

Pay Range: $72,125-$96,125 annually. This range is an estimate and may vary based on factors such as experience, skills, and location.

What We Offer:

We embrace diversity, equity, and inclusion, supporting your authentic self at work. First American is an equal opportunity employer and values a diverse workforce.

Note: For candidates working in unincorporated areas of Los Angeles County, First American will consider all qualified applicants, including those with arrest or conviction records, in accordance with applicable laws. We conduct criminal history reviews in connection with employment offers, focusing on roles involving confidential information, financial transactions, or customer requirements.

We offer a comprehensive benefits package including medical, dental, vision, 401k, PTO, sick leave, and other benefits like an employee stock purchase plan.